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Recent content by cmead

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    Help Finishing Workflow

    Yes! It is working now. Thank you. I knew I was missing something simple. Pabbly always works so well, so I knew it had to be user (my) error. Thanks again.
  2. C

    Help Finishing Workflow

    Hello, I've been working on this workflow and I can get the Heartbeat DM to send in both router conditions. However, when I add the step for Heartbeat to "remove user from group" and another step to "add user to group" both steps in the "Pass" router, it doesn't work. Is this possible to do? At...
  3. C

    Thrivecart to Heartbeat Not Working

    @ArshilAhmad it's working now! The workflow is now working for both "user exists" and "user doesn't exist" and I have had both types of members successfully sign up and get tagged properly. Thanks so much for all your help. This one had me losing sleep!
  4. C

    Thrivecart to Heartbeat Not Working

    @ArshilAhmad what do I do after a real purchase has been captured? Do I need to go to the following action steps in the workflow and map that response? Or do I just leave it alone? Thank you for all your help with this.
  5. C

    Thrivecart to Heartbeat Not Working

    @ArshilAhmad thank you. I have cloned the original workflow and connected Thrivecart as mentioned above. I am getting a warning pop up when I click save and send test request that says: Should I press yes?
  6. C

    Thrivecart to Heartbeat Not Working

    @Preeti Paryani thank you for the help. I have submitted a support request to Thrivecart for the information you suggested. I have gotten two new orders and neither order triggered the Pabbly workflow. Upon further investigation, the workflows I mentioned above for June 18 were all the test...
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    Thrivecart to Heartbeat Not Working

    @ArshilAhmad thank you. I only had one order today June 18 and when I look at the tasks there are multiple for the same date and time. There are multiple for June 18 2:58pm, June 18 3:13pm, and June 18 3:19pm for a total of 18 times this entire workflow was run around the time of the single...
  8. C

    Thrivecart to Heartbeat Not Working

    Thank you for looking into this. Yes, we had an order in Thrivecart today and the customer is not in Heartbeat but the "create user" task did not work.
  9. C

    Thrivecart to Heartbeat Not Working

    Hi @ArshilAhmad - here is the workflow link https://connect.pabbly.com/workflow/share/WxMAMlAHCGtWHAljVAdXcF1JAgZVDwkxBh8IGgAPVi5aFwZTA0IAagBMUXMHUARlVRxVP1YKBj0JHQMHAlQHdF1HACxRUgV_AE0DMAdODzxbBQAoUDE#
  10. C

    Thrivecart to Heartbeat Not Working

    Hello, I have an automation that is not working. The automation is as follows: It is not working for either router condition "user exists" and "user doesn't exist" - I'm not sure what has gone wrong but this is a live cart and I am having to manually add members right now. Any help is...
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