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Recent content by JonS

  1. J

    Pabbly Chatflow

    Hi there, is the chatflow only for whatsapp? Or can we use it on our website and facebook messenger to have chats with customers too?
  2. J

    Sheets to Gmail, Email in out box but never gets to recipiant, HELP!!!!

    Ah never mind - I changed it from Send Email (V1) to Send Email (V2) and it works now for us
  3. J

    Sheets to Gmail, Email in out box but never gets to recipiant, HELP!!!!

    We are having exactly the same issue :(. Pabbly is passing it to Gmail, it is showing in the Gmail sent items, but the email doesn't reach any recipients. If I manually send the email from Gmail the recipient receives it. Tried multiple recipients and exactly the same each time. Really odd...
  4. J

    SMTP / STARTTLS ISSUES

    Just seeing if anyone has found a solution to this. Using office365mail. When trying to send email through pabbly via SMTP instead of the office365 option (as I am going to use a mailbox), keep getting the SMTP: Authentication error. If I try using smtper.net to test the mail account I get...
  5. J

    Freshdesk Integration

    Hi @Supreme I have found the issue. for some reason it doesn't working using "Source" as a trigger. But I have used a workaround. Thanks for your help as always!
  6. J

    Freshdesk Integration

    I have had the following emails from Freshdesk (see 2 attached)
  7. J

    Freshdesk Integration

    Hi there, I am trying to set up the integration between Freshdesk and Pabbly, so that Pabbly gets notified when a new ticket gets created in Freshdesk. I have followed the guides, but nothing is coming through when I test it. It just stays on "Waiting for webhook response". Please see...
  8. J

    SMTP Attachments

    Hi there, Is there an update on this yet please? As it's been another couple of months and we really need to be able to send attachments. I just tried using Microsoft Exchange instead but that doesnt have an option for attachment either. Am happy to pay towards the work to be done to enable...
  9. J

    Outlook Integration Query

    Thanks! I have tried the trial of the “Email Marketing” plan you have. I can’t see the option there either? Is there not an option in that to use the Reply to field? Thanks, Jon
  10. J

    Outlook Integration Query

    Yes, please @Pabbly
  11. J

    Outlook Integration Query

    Good Morning, Is it possible to amend the "Reply-to" information that is sent when pabbly sends an email through outlook? Ideally, I want my client to be able to hit his reply button and it sends the reply to the customer. I did add a "Click here to email the customer back" but he keeps...
  12. J

    SMTP Attachments

    Morning, Regarding this thread: https://forum.pabbly.com/threads/how-to-attach-a-pdf-to-email-via-smtp.5002/post-23693 Do we have an update as to when this will be available please? Thanks, Jon
  13. J

    Error sending email with Office 365: The value of the parameter 'Message' is empty

    Workflow is Website enquiry. Also, the instructions for the email format really aren't very clear
  14. J

    Error sending email with Office 365: The value of the parameter 'Message' is empty

    Hi, I have seen other mentions of this error but I cannot seem to figure out why it is doing it for me. I have used the same HTML code that we used for a "Send email" workflow. But when we use it in a "Send to multiple recipients" workflow we get the error above. Can you help please as I...
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