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Recent content by JustinPM123

  1. J

    Trouble with Zoho Desk > Add Comment

    I'm having trouble with the Zoho Desk > Add Comment step. I have tried reestablishing the connection and establishing a new connection, but neither has fixed the issue. Based on the Data In of the workflow history, it doesn't look like the Ticket ID is being mapped properly? See screenshot...
  2. J

    Zoho Desk > Custom API Request

    Can I request the Search function be added to the existing Zoho Desk workflow step?
  3. J

    Zoho Desk > Custom API Request

    I have tried executing that endpoint, and others, like this: https://desk.zohoapis.com/api/v1/tickets/981706000017838001 But everything I try returns the same error: You do not have permission to access this resource. I have updated my connection and confirmed the permissions, but nothing seems...
  4. J

    Zoho Desk > Custom API Request

    cURL: https://desk.zohoapis.com/api/v1/tickets/search?from=0&limit=1&cf_order_number=7567 API Documentation: https://desk.zoho.com/support/APIDocument.do#Search#Search_SearchTickets
  5. J

    Zoho Desk > Custom API Request

    I'm trying to do a Global Search of ALL Tickets in Zoho Desk for a Custom Field. However this is not available as a standard App Event in the Pabbly workflow step. There is a Custom API Request option, but according to the Zoho Desk API docs, I need the OrgID ✅, and the Auth Token ❌. Since the...
  6. J

    Trouble with Pabbly Router/Filter

    That did not work. Whether I choose Simple Response or not, the data coming through on the Webhook is formatted the same. Each line is separated so I cannot capture the whole Webhook as an Array and parse out the info I need. I have attempted to use the Pabbly Code step (both JavaScript and...
  7. J

    Trouble with Pabbly Router/Filter

    Understood. I think I have found a solution. The KEY configurations would change depending on the event_type. So I setup Routing Filters for each event_type. Then the steps within those filter workflows can consistently identify the same KEY and VALUE.
  8. J

    Trouble with Pabbly Router/Filter

    @ArshilAhmad, I used the Pabbly Text Formatter to Parse the Webhook data received and in the tests it was successful. But after saving and receiving some webhooks, the automation failed. See History ID: IjU3NjUwNTZhMDYzNTA0MzQ1MjZmNTUzNDUxMzA1MTY1NTQzMTBmMzMi_pc After opening the Workflow to...
  9. J

    Trouble with Pabbly Router/Filter

    Hello @ArshilAhmad, I had originally had the Webhook response set to Simple but then turned it off to see if that helped. I will restore the setting to Simple Response and set the Code step to strip out the Order ID data, and test that configuration.
  10. J

    Trouble with Pabbly Router/Filter

    I'm having trouble with my Router/Filter. I initially setup the Router 7 Filters with simple, single parameters. And it worked. Now I am trying to edit the existing Filters and add more Filters, with multiple more specific parameters. While recapturing the Webhook, it looks like the data is...
  11. J

    Zoho SalesIQ - Conversation access

    I'm trying to create a Workflow that can get the Conversation info from a SalesIQ closed/ended chat and put it into a Zoho CRM record. However, the information provided by the SalesIQ > Workflow > Webhook does not give any access to the Conversation data itself, just the initial 'question'. The...
  12. J

    Cognito Forms Get and Update Entry not working

    I have a workflow that receives a webhook from Cognito Forms when a form is submitted. At the end of the workflow I want to update a field on that form. But when trying to use the Cognito Form > Update Entry action, there are only fields for Form ID and Entry ID, no fields from that form show...
  13. J

    Iterator not picking up results from API

    I am experiencing this same issue. Even when I disable Simple Response, the response is still showing as simple. So the Pabbly Iterator is not able to see or process the data. Attached is a screenshot of the Workflow results and also a JSON file with the 'Product" data that should qualify to...
  14. J

    Trouble with Webhook coming from Pabbly Hook

    The only reason for trying Pabbly Hook was to see if I could forward or relay the webhook to multiple destinations. I have not found any documentation regarding this. Is that possible? To forward the webhook JSON data to multiple different URL endpoints, 1 for Pabbly Connect and 1 for 3rd party app?
  15. J

    Trouble with Webhook coming from Pabbly Hook

    Thank you for the recommendation. Is there any reason why I should not try connecting my website directly to the Pabbly Connect > Workflow > Webhook?
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