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Recent content by visualmusicdesign

  1. V

    Customers getting Double, Triple billed through Stripe

    Is there any way you can connect me to a knowledge technical contact on the phone before I go to sleep for the night in California? This is a very urgent situation costing me customers, money and reputation. It needs to be addressed immediately.
  2. V

    Customers getting Double, Triple billed through Stripe

    I contacted Pabbly support previously over email - Ticket 53267. I was assured that this issue had been fixed, but it has not. My customers continue to report, and I can confirm after reviewing transactions, that there are occurances where customers are being double billed for their Stripe...
  3. V

    Subscription Cancellation Flow

    Hello, any update on this? Thank you
  4. V

    Subscription Cancellation Flow

    I'm sorry, but I forgot to ask my second question on the support call after resolving the first question. The implementation suggestion suggests storing the SSO URL in the user's account on my server, and recalling that URL later when the user presses the button in my app to Manage...
  5. V

    Subscription Cancellation Flow

    Thank you for your help. 1. I still am unable to get the Single-Sign On URL to work properly on the first try. Here is the video you requested, showing that the URL returned from the API redirects to the Pabbly homepage, rather than logging the user on. I have not created an actual button...
  6. V

    Subscription Cancellation Flow

    Hello, I'm trying to make recurring subscriptions with Pabbly production ready to sell recurring subscriptions to my app. I am worried that there is not a clear and easy way for users to cancel their recurring subscriptions through Pabbly. I already understand that the way they do this is...
  7. V

    Test Recurring Subscription Rewewal?

    1. Please provide the sample webhook. 2. I am located in California, and there is no overlap between my business hours and your team's. Are you suggesting that I need to email your team and wait until the next morning every time I want to test subscription renewal? That is absurdly...
  8. V

    Test Recurring Subscription Rewewal?

    Hello, It does not seem that it is possible to test my webhook implementation for recurring subscription renewal at this time. The minimum length for a recurring subscription is 1 week. Am I just supposed to wait 1 week to test the subscription renewal? Can you provide an option in that...
  9. V

    Bug - Webhook returns incorrect expiry_date

    Hello, The Webhook seems to be returning an expiry_date 100 years into the future for subscription purchases. I have set up a webhook for a standard, 1 Month recurring subscription purchase. When I read the data returned by the webhook for the subscription purchase, I am getting the expiration...
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