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Recent content by wes@virtualbluemonitoring

  1. wes@virtualbluemonitoring

    Zendesk Ticket Search

    Done. Two went through.
  2. wes@virtualbluemonitoring

    Zendesk Ticket Search

    Hey Arshil - I did what you suggested but when I removed the status, it returned no results when a test run was done. When I refresh and add the "open status" back into the mix, it does find the ticket.
  3. wes@virtualbluemonitoring

    Zendesk - Updating Ticket

    I am attempting to add "Update Ticket" in Zendesk as a task following a routing shift. When I go to map the items to update in the ticket, it does not present all of the custom fields we have in a ticket so that they can be updated. As an example, we have a "Camera Status" custom field that...
  4. wes@virtualbluemonitoring

    Zendesk Ticket Search

    Hi - I am attempting to build a workflow to take webhooks and categorize them into tickets in Zendesk. I need Pabbly to search all open tickets within Zendesk to see if there is already a ticket open with that unique ID. Everything I read is telling me that I should be able to enable the...
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