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Facebook lead gen form not working

Juneeth

Member
Hello all,

Facebook lead gen form was working fine on 19th Feb i.e yesterday it suddenly stopped working. Not able to figure out what is the issue with it. Is some changes happened with the internal working.

How to fix it please help
 

ArshilAhmad

Moderator
Staff member
Previously, you were using 'New Leads' as your trigger step, but now you seem to be using 'New Lead Instant (Beta)' as your trigger step. Please set up a new workflow from scratch instead of cloning. Then, set up the 'Facebook Lead Ads: New Lead Instant (Beta)' trigger step in the new workflow by following the steps in the video shared below and capture a test lead.

Make sure to establish a new connection with your Facebook account while setting up the trigger step.
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