refresh or recapture won't change the response received

[ketdk]

I've recaptured the data several times but it won't update in the response received so it's not passing it along to lead connector v2

how do I get the response received to update to new data?

 

[ArshilAhmad]

Hi @ketdk,

Could you please share the Workflow URL where you have this concern?

 

[ketdk]

PLAYTYPEv2-Part2 - https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY5MDYzMzA0MzM1MjZhNTUzNzUxMzIi_pc

 

[Preeti Paryani]

Hello @ketdk,

Upon checking, we noticed that different responses have been captured both under the response dropdown and in the task history.

Could you please confirm the exact issue you're facing so we can assist you more accurately?

Note: If you're trying to capture the updated rows, please make sure changes are also made within the trigger column for the response to get captured.

 

[ketdk]

I just kept trying and eventually I noticed new, fresh data… yea!… now I just need to get the data to go from the google sheet to GHL… can you please see why the leadconnector step wont refresh with new data and why it's not adding it to my GHL level account ...

I have checked to make sure my GHL (leadconnector v2) is authorized and it appears to be ...

This USED to work when I first created it and now it doesn't and I don't know why ...

So, right now this is what is going on
- aida form is filled and submitted - WORKS
- data from the form is mapped to google sheet and creates a new line - WORKS
- data from that google sheet is copied to a second google sheet where a formula is activated - WORKS
- this 2nd google sheet is where lead connectorv2 is is pulling data from - NOT SURE WORKING
- the fields are mapped in GHL (lead connector) to send name, email, and playertype and create or update contact - NOT SURE WORKING - QUESTION: when I click "refresh" for the second step (leadconnector) it still shows OLD data ,,, isn't it supposed to update data from step 1??
- contact in GHL should be created or updated - NOT WORKING

thank you for your help on this

 

[ketdk]

I recorded a video of the entire process that isn't working ... maybe you can see where it's failing .. please help me get this working - https://app.screencast.com/3UIiI7ZOkUnlH

 

[ketdk]

nevermind ... is this the only way to get support? ...

 

[ArshilAhmad]

I recorded a video of the entire process that isn't working ... maybe you can see where it's failing .. please help me get this working - https://app.screencast.com/3UIiI7ZOkUnlH

Thank you for sharing the video.

For Google Sheets, we currently do not support formula-based triggers. The data in the trigger column must be entered either manually or via an API. If the row is updated through a formula, it won't trigger the workflow, and the automation will not run as expected.