Trouble Creating Test Lead with TikTok Lead Form – Data Not Populating

[yang_yang74]

Hi everyone,

I’m currently setting up an automation workflow that sends data from TikTok Lead Forms to a Google Sheet. However, I’m running into an issue: I’m unable to create a test lead using the TikTok Lead Form action.

Because I can’t generate a test result, the data couldn't proceed to populate to my Google Sheet as expected. I've followed the basic setup steps, but nothing seems to go through.

Has anyone experienced this or know what steps I might be missing? Any help or suggestions would be greatly appreciated!

Thanks in advance.

 

[Hrishabh.pabbly]

Hello @yang_yang74 ,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[Saj]

I am having the same error the data is not being populated

 

[Hrishabh.pabbly]

Hello @Saj,

Could you please share more details about the issue you’re experiencing? It would also be helpful if you could share the workflow URL with us.

As part of the troubleshooting, we recommend creating a new connection and trying again to see if that resolves the issue.

Looking forward to your response!

 

[Saj]

Hi @Hrishabh.pabbly

I just recreated the workflow and tried testing again, but I'm still facing the same issue. I followed the steps in this video:

and used a 2-step workflow since the form is not connected to a live campaign yet.

Here’s the workflow URL:
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzZTA0M2Q1MjY5NTUzZDUxM2Ii_pc

To avoid any permissions issues, I also disconnected the TikTok Ad Manager from the Business Center and connected it directly. LOoks like it is connected accurately but the lead is not flowing through.

I've attached a screenshot as well for reference.

Thanks in advance,
Sajid

 

[Preeti Paryani]

Hello @Saj,

Thank you for bringing this to our attention. We’ve escalated the concern to our technical team for further investigation. Please allow us some time, and we’ll update you as soon as we hear back from them.

 

[Saj]

Hey @Preeti Paryani , any update on this?

 

[Preeti Paryani]

Hello @Saj,

Our team has already reached out to the TikTok team regarding the concern, and we are currently awaiting their response. The issue can only be resolved once we hear back from them, which may take some time.

In the meantime, we recommend that you also consider reaching out to the TikTok team from your end, as this could help expedite the process.

Thank you for your patience and understanding.

 

[Preeti Paryani]

The issue has now been resolved, and you can now create the test lead. Please try creating a test lead and let us know if it works fine for you.