WhatsApp Welcome Message Not Triggering via Pabbly Connect

[mokarram009]

Your Task History ID

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzZTA0MzA1MjZhNTUzMzUxM2Ii_pc

Dear Pabbly Support Team,

I hope you’re doing well.

I have designed my landing page using WordPress and integrated a lead capture form via Kit (formerly ConvertKit). Additionally, I’ve set up WhatsApp automation using ManyChat.

My goal is to send an automatic WhatsApp Welcome Message as soon as a new lead is captured. For this, I have created a workflow (automation) in Pabbly Connect. However, the flow does not seem to be working as expected — the WhatsApp message is not being triggered.

Could you please assist me in identifying the issue or guide me on how to fix it?

Looking forward to your support.

Best regards,
Md Mokarram Sk

 

[Hrishabh.pabbly]

Hello @mokarram009 ,

Thank you for sharing the details of your workflow and setup.

We reviewed the response from ManyChat in your workflow, and the error returned is:

"Only PRO Account can use API"

This indicates that the ManyChat API you’re trying to use is only available for PRO accounts.

To resolve this issue, you’ll need to upgrade your ManyChat account to a PRO plan. Once upgraded, your WhatsApp welcome message automation through Pabbly Connect should work as expected.

If you have any further questions, please feel free to reach out — we’re happy to assist!

Thank you.

 

[mokarram009]

Now Activated Manychat Pro. But still problem is same. Please guide me how to solve it. or how to create that flow...

 

[Preeti Paryani]

Hello @mokarram009,

Could you please try creating a new connection and let us know if it helps resolve the issue?

 

[mokarram009]

I do. But still not sending msg. here is the link: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzZjA0MzI1MjY0NTUzMDUxMzci_pc
status show "Success" but didn't get msg.

 

[ArshilAhmad]

I do. But still not sending msg. here is the link: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzZjA0MzI1MjY0NTUzMDUxMzci_pc
status show "Success" but didn't get msg.

It looks like you haven’t established a new connection with your ManyChat account. Kindly create a new connection and try again.