Canva Access token is revoked

[usman]

Hi i am having an issue of the Canva access token is revoked after a few days of setting the integration up. Every time i have to go and create a new integration in Canva. I am not sure where the issue is and would appreciate some help on this. If it is not a Pabbly issue some guidance would be great. Thank you.

 

[Preeti Paryani]

Hello @usman,

Thank you for reaching out.

Could you please share the workflow in which you're facing the Canva token revocation issue? This will help us take a closer look at the setup.

Additionally, we kindly request you to disable the auto re-execution setting for that specific workflow. This will ensure that if the connection does expire, the related error remains visible in the task history, allowing our team to accurately monitor and assess the issue.

As you've mentioned that the token is expiring frequently, we would first like to observe the failure pattern. If needed, we’ll escalate the concern to our technical team for further review to check if any enhancements or adjustments are required from our side.

Looking forward to your response.

 

[usman]

Task id: IjU3NjUwNTY4MDYzNTA0MzU1MjY4NTUzMTUxMzE1MTYzNTQzMjBmMzAi_pc
Workflow name: Vehicle Delivery-Step 1-Canva

The above task id is one of the failed ones out of the few.

 

[Preeti Paryani]

Hello @usman,

Since you’ve already created a new connection, we request you to monitor the workflow for some time. As soon as you notice that the connection has expired again, please report it to us immediately.

This will allow our team to investigate the issue further and take the necessary steps to address it.

 

[usman]

Hello @usman,

Since you’ve already created a new connection, we request you to monitor the workflow for some time. As soon as you notice that the connection has expired again, please report it to us immediately.

This will allow our team to investigate the issue further and take the necessary steps to address it.

Ok got the connection issue again of access token revoked.
Task history ID: https://connect.pabbly.com/task/his...YzMDA0MzY1MjY0NTUzNzUxM2I1MTYyNTQzNTBmMzgi_pc

 

[Preeti Paryani]

Hello @usman,

Thank you for monitoring and sharing the details in a timely manner, and apologies for the delayed response due to the weekend.

We have escalated this issue to our technical team for further investigation. In the meantime, could you please confirm if any password or account-related changes have been made recently on your Canva account? This will help us narrow down the cause of the token revocation.

Looking forward to your response.

 

[usman]

Thanks, Preeti.

Just wanted to confirm that no password or account changes have been made on the Canva side recently.

However, the issue still persists — the access token keeps getting revoked every few days without any action from our end. This has now become a routine where I have to go into Canva, regenerate the token, and update the connection in Pabbly to get things running again.

It would really help if the dev team could check whether there's anything on the integration side that's causing the token to not persist beyond a few days.

Happy to provide logs or run any test steps if needed to help troubleshoot this further. Appreciate your support on this.

 

[Preeti Paryani]

Hello @usman,

Thanks for sharing the details.

This issue has already been escalated, and as soon as we receive any update from the tea,m we will get back to you.