GMAIL NOT ALLOWING HTML

[DocApply]

WHEN I TRY TO SEND HMTL CODE IN THE GMAIL AUTOMATION , IT FREEZES AND DOES NOT SEND. SAME WITH OUTLOOK. HOWEVER, WHEN I SEND WITH PLAIN TEXT IT WORKS. PLEASE SEE AUTOMATION AND SCREENSHOT.

Pabbly

connect.pabbly.com

IN THE ATTACHMENT: Number 3 is plain text and it works. Number 4 does not and it has html

 

[ArshilAhmad]

Hi @DocApply,

Both step 3 and step 4 of your workflow have 'Plain' as the email content type, and both are working correctly. Please add a Gmail action step with HTML content.

 

[DocApply]

It is because when i put html to save it freezes and does not work - can you tey and add this code:

<div style="border: 2px solid #ffffff; padding: 20px; background-color: #f9f9f9; border-radius: 10px; font-family: Arial, sans-serif; color: #333;">

<h1 style="color: #2a7ae4; text-align: center; border-bottom: 2px solid #ffffff; padding-bottom: 10px;"> Needs List for Your Mortgage</h1>

<p>Dear Tuddy,</p>

<p>We hope you are doing well. We are writing to let you know that we still need a few items before we can finalize your mortgage application.</p>

<h2 style="color: #2a7ae4; border-bottom: 1px solid #ffffff; padding-bottom: 5px;"> NEEDS LIST</h2>

<ul style="font-size: 16px; line-height: 1.6; padding-left: 20px;">

<li>Home Depot Bill</li>

<li>Home Payoff Statement</li>

<li>Drivers License</li>

</ul>

<p>To ensure timely processing, please provide clear, legible copies of the documents listed above. Unfortunately, phone‑camera photos cannot be accepted; scanned or high‑quality digital copies are required.</p>

<p>Your dedicated agent and mortgage broker is Doc Alvarez with DocApply Mortgage Brokerage. You may submit your documents by fax to 858.266.9596 or by email to <a href="mailto:[email protected]" style="color: #2a7ae4;">[email protected]</a>.</p>

<p>This message was sent on July 17, 2025. If you have any questions or need assistance, we are here to help.</p>

<p><strong>DocApply Mortgage Processing Team</strong></p>

<div style="text-align: center; margin-top: 20px;">

<img draggable="false" oncontextmenu="return false;" src="https://media.publit.io/file/w_1024/DAMB/white-logo.png" srcset="https://media.publit.io/file/w_320/DAMB/white-logo.png 320w, https://media.publit.io/file/w_640/DAMB/white-logo.png 640w, https://media.publit.io/file/w_1024/DAMB/white-logo.png 1024w" sizes="100vw" alt="white logo" style="max-width: 100%; height: auto;">

</div>

</div>

 

[ArshilAhmad]

We have added Gmail as step 5 of your workflow and successfully added the HTML content.

 

[DocApply]

I would need you to please map the name. I tried it again and it froze. Why is this? Can you map and save for me?

I want to add more code like this why is this an issue? It never was before.

 

[Preeti Paryani]

Hello @DocApply,

It appears that some changes have been made to the workflow.
Could you please confirm whether you would still like us to:

• Add the action step, and
• Insert the HTML with the name field mapped accordingly?

Once we receive your confirmation, we’ll proceed with the necessary updates.

 

[DocApply]

Hello @DocApply,

It appears that some changes have been made to the workflow.
Could you please confirm whether you would still like us to:

• Add the action step, and
• Insert the HTML with the name field mapped accordingly?

Once we receive your confirmation, we’ll proceed with the necessary updates.

Yes can you please map it and I will delete the others -
<p>Dear Bobby,</p>
<p>We&rsquo;re almost there! Just a couple more items are needed to complete your mortgage file.</p>
<h2 style="color: #2a7ae4; border-bottom: 1px solid #ffffff; padding-bottom: 5px;"> STEPS NEEDED</h2>
<ul style="font-size: 16px; line-height: 1.6; padding-left: 20px; list-style-type: none;">
<li><strong>Step 1: Gather these documents</strong>
<ul style="margin-top: 5px; margin-bottom: 10px; padding-left: 20px; list-style-type: disc;">
<li><strong>Social Security Award Letter</strong> &ndash; If receiving retirement or disability income.</li>
<li><strong>Copy of Current Lease Agreement</strong> &ndash; If the property is being used as a rental.</li>
</ul>
</li>
<li><strong>Step 2: Submit scanned copies only</strong><br /> No phone-camera photos. Fax to 858.266.9596 or email to <a style="color: #2a7ae4;" href="mailto:[email protected]">[email protected]</a>.</li>
</ul>
<p>Thank you for your prompt attention!</p>
<p><strong>DocApply Mortgage Processing Team</strong></p>

 

[ArshilAhmad]

We were able to map the data in the HTML content without any issues. Please check step 6 of your workflow.