WhatsApp Message Sending Failed – Need Assistance

[Pramods]

Hi team,

I’m facing an issue while trying to send a WhatsApp message to a client. The message fails to send and shows a “sending failed” error.

I’ve attached a screenshot for your reference.

Could you please help me identify the cause and guide me on how to resolve this?

Thanks in advance!

 

[Preeti Paryani]

Hello @Pramods,

Apologies for the delayed response.

Could you please share the email associated with your Pabbly Chatflow account along with a chat instance where you’re encountering the issue? This will help us investigate the matter more effectively and assist you accordingly.

 

[rajupuramshetti]

this is the error i got, i am not understanding what to do.

 

[rajupuramshetti]

can some one explain please, what to do?

 

[anushkasahu]

Hello @rajupuramshetti,
Could you please share the email associated with your Pabbly Chatflow account along with a chat instance where you’re encountering the issue?
Just click on the profile icon on the top-right corner of the dashboard and share us the email address shown on your screen.

This will help us investigate the matter more effectively and assist you accordingly.

 

[rajupuramshetti]

[email protected]

 

[rajupuramshetti]

Hello @rajupuramshetti,
Could you please share the email associated with your Pabbly Chatflow account along with a chat instance where you’re encountering the issue?
Just click on the profile icon on the top-right corner of the dashboard and share us the email address shown on your screen.

View attachment 60883

This will help us investigate the matter more effectively and assist you accordingly.

[email protected]

 

[ArshilAhmad]

The error you are receiving is related to your payment method. Please note that in order to send templates, you must have a valid payment method added along with your tax details.

When you log in to business.facebook.com, you should also be able to see a warning under the concerned portfolio where your specific number is included. This corresponds to the error message shown below:

Failed due to Meta policy.
(#131042) Message failed to send because there were one or more errors related to your payment method.

Kindly update your payment method and tax details to resolve this issue.