Urgent Urgent Urgent !!! Invalid Credentials or Host or Database or Port !!! Again !!!

[ArshilAhmad]

@Stuart, @mcadenas, @kennethsok, @AshPLF, @devwriter,

Please check if that fixes the issue and let us know.

 

[AshPLF]

Please whitelist the IP address 157.180.81.74 on your servers and check if that resolves the issue. Your MySQL database should allow connections from this IP address, so make sure to add it to your MySQL allowed IPs.

This has solved the issue thanks!

 

[Stuart]

Resolved! thank you!

 

[devwriter]

Going forward, if there are any changes to your IP configuration or related infrastructure, please ensure that they are communicated to us in advance via email. We’ve observed instances where changes were implemented without prior notice or adequate testing, which has unfortunately impacted our operations.

We strongly encourage improvements in your communication process to avoid disruptions and ensure a smoother experience for your customers.

 

[mcadenas]

Still no working for me, can you help me? Connect MySQL Account lost conection with server without made changes, suddenly stopped working

 

[mcadenas]

@Stuart, @mcadenas, @kennethsok, @AshPLF, @devwriter,

Please check if that fixes the issue and let us know.

Still no working for me, can you help me? Connect MySQL Account lost conection with server without made changes, suddenly stopped working

 

[Stuart]

did you whitelist the IP address 157.180.81.74?

 

[mcadenas]

did you whitelist the IP address 157.180.81.74?

Yes, I've contact server support and they added it, and still no working

 

[ArshilAhmad]

Still no working for me, can you help me? Connect MySQL Account lost conection with server without made changes, suddenly stopped working

@mcadenas, Whitelisting the IP address on your server should have resolved the issue. We tested it on our end, and it worked, and it appears to have fixed the issue for other users as well. Could you please create a Private Thread and share a screenshot showing the IP address 157.180.81.74 whitelisted on your server so our team can investigate? Also, please share the Workflow URL where you are experiencing this issue.

 

[ArshilAhmad]

Going forward, if there are any changes to your IP configuration or related infrastructure, please ensure that they are communicated to us in advance via email. We’ve observed instances where changes were implemented without prior notice or adequate testing, which has unfortunately impacted our operations.

We strongly encourage improvements in your communication process to avoid disruptions and ensure a smoother experience for your customers.

Thank you for the update. We apologize for the inconvenience caused and will make sure to inform users in advance in the future.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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