WhatsApp Cloud API Error - Object with id does not exist

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Hi team @Preeti Paryani @ArshilAhmad

I recently changed my WABA account so i updated the connection details

I am getting this error in Pabbly WhatsApp API, when i try to send a approved template message:

Unsupported post request. Object with ID '{{phone_no_id}}' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

I checked the permanent access token and it has all the required permissions

I did a lot of research, re-registered the number etc but still getting same error

Also i am able to send template messages from my provider, so there is no problem in WABA config and account is approved, registered and active

Please help me fix this issue.

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Preeti Paryani

Well-known member
Staff member
Hi @revivemasculinity,

Our team made some adjustments related to this issue yesterday. Could you please try setting up a new connection and then execute the same action again?

Let us know how it goes on your end.
 

ArshilAhmad

Well-known member
Staff member
Thank you for the update. We're glad we were able to help.

As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received:
https://forms.gle/GAjS4wdPYKuhnEYV9

Thank you for your time.

PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
🌐 Pabbly.com
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