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Search results

  1. taxajca

    Workflow triggered for long earlier closed cases

    I have created the workflow to trigger and send case closure messages via chatflow when case marked as closed in Zoho CRM, however today for many cases which were closed even last year or before the workflow got triggered and templates were sent, can you please check and let me where's the issue...
  2. taxajca

    Incorrect Info Reflecting in Chatflow

    Please note both screenshots were taken at the same time.
  3. taxajca

    Incorrect Info Reflecting in Chatflow

    In my admin dashboard unassigned shows 0 and assigned to twinkle shows 10 In Twinkle's dashboard unassigned shows 25 and assigned to her shows 3 Please check why this variance? attached screenshot logically twinkle's dashboard shouldn't show any unassigned or at max can show what is actual in...
  4. taxajca

    Few Issues in Using Chatflow

    thank you for the call today, shall keep you posted on the same, for now the ticket can be closed :)
  5. taxajca

    Few Issues in Using Chatflow

    I am available 12:00–1:00 PM
  6. taxajca

    Workflow failed reason

    This workflow is properly mapped but still failed, wanted to check the reason
  7. taxajca

    Few Issues in Using Chatflow

    Any progress on this please?
  8. taxajca

    Few Issues in Using Chatflow

    here it is Sanjay Sannapa: 8505959079 Panjak Chhabra: 9041623226 Neha : 9960877313 Veena Bairagi: 7000892898
  9. taxajca

    Few Issues in Using Chatflow

    Hi @Preeti Paryani & @Resham i really need help in chat assignment thing, since we deal with more than 500 clients/chats on daily basis with dedicated and mostly fixed relationship manager/agent. Any trigger flow or automated messages moves the chats to unassigned and makes hard to follow up and...
  10. taxajca

    Workflow semi failure issues

    done
  11. taxajca

    Getting error while sending API messages

    Have updated the same, should work now hopefully
  12. taxajca

    Few Issues in Using Chatflow

    Hi @Preeti Paryani yesterday i had a call with @Soumya Tripathi on which we discussed some of this queries out of which 1) May be due to Round Robin Rule, which i have deactivated so shouldnt be the issue now, shall keep you posted 2&3) Attached Screenshots - 1 with existing client with whom...
  13. taxajca

    Workflow semi failure issues

    @Preeti Paryani Thanks for the suggestion @Resham No major changes were done to this workflow, this workflow intends to sends overdue reminder to clients every month on 15th, trigger is scheduled in Zoho Books Please suggest if i need to delete it and create in classic or you guys are getting...
  14. taxajca

    Getting error while sending API messages

    The reason says payment method issues
  15. taxajca

    Few Issues in Using Chatflow

    1) Whenever a chat is assigned to some team member, next time when client texts after even 2/3 mins then it gets assigned to another one. I want that chat to be assigned to same person whom it was assigned earlier. In our case dedicated RM/case experts are for clients so once a chat is assigned...
  16. taxajca

    Workflow semi failure issues

    In this workflow i have created just 3 steps but in history it shows 5 steps with 1 failure also, attached screenshot, please clarify https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTZhMDYzNzA0M2M1MjY1NTUzMzUxMzUi_pc
  17. taxajca

    Inserting leads from PabblyChatflow to Zoho CRM Lead

    This worked, thanks :)
  18. taxajca

    Getting error while sending API messages

    please help me resolve the error attached, i have added payment method on meta today itself after seeing this message
  19. taxajca

    Inserting leads from PabblyChatflow to Zoho CRM Lead

    Phone & Last Name field is mandatory
  20. taxajca

    Unable to update contacts in PabblyChatflow when updated in Zoho CRM

    Thank you Soumya, it worked now :) I tried using the api step earlier before commenting here but with this url https://chatflow.pabbly.com/api/v1/contacts/number which ofcourse didn't worked :p
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