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Hello, Greetings !! Thank you for reaching out to us. Regarding your query, you can upload old customers in Pabbly Subscription Billing, but their previous history cannot be saved. If you have any further concerns, please don't hesitate to contact us. We're here to help. Thanks & Regards...

Hi Ocwatson, Please find the answer to queries below 1. Can you explain for both the scenarios, how the invoices will be generate and its lifecycle with status. In Pabbly subscription billing we have multiple invoice status to more about this please visit the link below...

Hello Joolt, Greetings !! Thank you for reaching out to us. In order for us to better assist you, could you please provide us with more details about the issue you are facing? This will allow us to identify the problem and provide you with an appropriate solution Thanks & Regards, Mukesh...

Hello Abular, Greetings !! Thank you for contacting us. We kindly request you to schedule a call with our team. This would enable us to better understand your use case in detail and provide you with an accurate resolution to the query you've asked. Use the link below to schedule a call with...

Hello Tushti, Greetings !! Thank you for contacting us. Yes, the background image in the affiliate module can be changed according to your requirements. Please follow the steps below to do so: Go to Settings > Select Client Portal option > Portal Background Image > Upload the suitable...

Hi Hendrik, You can create these plans with the following details under the "Plans" section in Pabbly Subscription Billing. For Plan C Method 1 Create a plan with below details Billing Cycle =Recurring Keep Bill Every 1 month No. Of billing = 11 Pricing = Flat fee Price = 360 Refer the...

Hello, Greetings !! We apologize for any inconvenience you have experienced. We have created a refund ticket for you and sent an email with some questions related to the refund. Kindly respond to that email so that we can proceed with the refund process. If you have any further questions or...

Hello, We were unable to find your support ticket because it wasn't created for some reason. We kindly request you to please email us at [email protected] with your queries. Thanks Mukesh Pabbly Support

Payment terms define the specific timeframe within which a payment is expected to be made by the buyer to the seller. So in Pabbly subscription billing, payment terms can be set up in two ways: 1. Payment Term via Checkout Page: When creating a plan in Pabbly subscription billing, you have the...

Hello Gautam, Thank You for contacting us. Below is the answer to your query: Yes, you will receive a commission if your subscribers have signed up for free and then make a purchase of a Pabbly product through your affiliate link. Regarding your second query, in order to receive commissions on...

Hello, Greetings !! Whenever a customer uploads a file in the custom field on the checkout page, that file will be visible within the customer's subscription created in Pabbly Subscription Billing. Please follow the instructions below to download the uploaded file in the custom field: 1. Go...

In Pabbly Subscription Billing, you have the flexibility to export your records into a convenient CSV file format. When initiating an export, the exports works at a speed of 100 records per 2 minutes, ensuring a smooth and efficient process. For example, if you have 1000 records to export, the...

Hello , Greetings !! Thank you for contacting us. Apologies. We would like to inform you that we do not create & provide public URLs for the records uploaded in Pabbly Subscription Billing hence the data is available in this format. This is done due to security concerns. Making the URLs publicly...

Hello Douglas, Greetings! We haven't found any tickets regarding the refund from your side. We kindly request you to share your query here so that we can provide you with the appropriate resolution. Thanks Mukesh Pabbly Support

Hello Vinay, Greetings !! Thank you for contacting us. Please find the answer to your queries below :- #1 - When I send the invoice to collect payments and someone clicks the link to go on it, it shows your Pabbly payments in metadata. You can customize the Browser Title Label in the...

Hello AMB, Greetings !! We have investigated the issue you raised and discovered that your plan code still contains reserved words. Therefore, we kindly request that you remove them and recheck. For more details, please refer to the screenshot below. If the problem persists, you may schedule a...

Hello Dalpat, Greetings !! Thank you for reaching out to us. Unfortunately, we are unable to provide the document you requested as it is not within our protocol to do so. We apologize for any inconvenience this may cause. Please let us know if there is anything else we can assist you with...

Hello Hendrik, Greetings !! Thank you for reaching out to us. Sorry for the confusion please refer to the below corrected URL that contains the details about the Dashboard Stats API. https://apidocs.pabbly.com/#754ecd31-59d3-4106-a4f4-47d820a317c1 If you have any other issues or queries...

How to Avoid a 403 Forbidden Error in the Checkout Page You may encounter a 403 Forbidden error on the checkout page if you use certain words such as "app," "signin," "signup," "upgrade," or "portal" in the plan name and plan code during the creation of plans, especially if you have already set...

Hello John, Greetings !! We kindly request that you share the link to the checkout page that is not functioning so that we can investigate it on our end and provide you with an appropriate solution. Thanks & Regards, Mukesh Pabbly Team