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  1. RayMizzi

    changing tax in exisiting Subscriptions HOW?

    From 1st June we have to apply GST to all our products and our current running subscriptions. We can edit the tax rule to include the 10% subscription fee but wonder if we change the tax rule will it automatically be applied to all currently active subscriptions? So in other words - if a $100...
  2. RayMizzi

    Issues adding Paypal

    We have added PayPal but its not showing up as an option for client in checkout Please advise. Have used the keys.
  3. RayMizzi

    How to Add Collaborator or co worker as additional ADMIN

    Need to add a colleague as a co worker in Pebbly, how do I do this?
  4. RayMizzi

    New Subs always in the future??

    Use to be able to bill and collect a customer in an instant. I would just run it through as a subscription, click the button and it would appear instantly in sales. But now it appears to be always in 'the future'.. Why is this, why can we not just settle on the same day?? Just wanted to collect...
  5. RayMizzi

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Thank you I've got it sorted so that the secret key was already present in the field and I didn't have to copy it from Stripe. As such the system is fixed thank you again for your help Avneesh. Everything is up and running but perhaps the email could've been worded slightly differently well I'm...
  6. RayMizzi

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Please note, that following this instruction, and the Extremely important email which directly advised us to Fetch the API keys - Avneesh is now backtracking and denying he made that request. As such, what happens now that New Secret Keys have been added to Pabbly??? What do we do now??
  7. RayMizzi

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Sorry, the key is not visible, as such, I have had no choice but to create a new key
  8. RayMizzi

    Updating Stripe NOTICE 24/01/2022 ISSUE!!

    Ok, you just told everyone to update the payment gateway keys for Stripe. Now we have to update all our subscriptions, which in my case means also converting all the customer's plans and THEN updating EACH customer all manually so that they use the updated gateway to make payments - one at a...
  9. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    AVNEESH your advice was not solid and the system has not collected a charge.
  10. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    Sorry, this is not resolved - https://payments.pabbly.com/app/transaction/1/all/ Was checked this morning and it has not shown payments that were suppose to have started, as Avneesh said, within 75+-min of updating the billing date. So the resumption was made and then Avneesh instructed me to...
  11. RayMizzi

    Resume ?? Subscription was resumed but did not Charge

    $100 per fortnight subscription was resumed after weeks of Pause. But no charge was collected? Should it not be collecting $100 straight away?
  12. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Hi, I have sent an email regarding an issue with the custom Domain. I do not want to have Pabbly in my URL anymore as this is confusing and unprofessional. I am seeking the custom domain and went to https://www.cloudflare.com/en-au/plans/ after speaking to them when they declined. I sent the...
  13. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Hi the issue remains.
  14. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I am ready now
  15. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I have checked the timezone, this needs to work in 24 hours as I have five clients this week to start and they need to reclaim with receipts. Its set to my region.
  16. RayMizzi

    Ray Mizzi PBS Issues and Requests

    No the timezone on my side is wrong, check the attachment I have also emailed as requested
  17. RayMizzi

    Ray Mizzi PBS Issues and Requests

    this is a critical need and has again got in the way of progress. Now that emails are going out, we need a basic format. Also, the system is Saying PM and has been set to local time, but the receipt is saying AM - ?? https://payments.pabbly.com/app/setting
  18. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Please have the 'send email to customer' set as always on. It's easy to forget this important button.
  19. RayMizzi

    Ray Mizzi PBS Issues and Requests

    Need to update the customer receipt. I have updated but the framing is not right, I do not have skills in updating code. https://payments.pabbly.com/app/setting/email-notification/edit/successful_payment_to_customer please run a test I request to know what is the code or method to update the...
  20. RayMizzi

    Ray Mizzi PBS Issues and Requests

    I have tested and I do not know why it has not worked.
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