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Search results

  1. B

    Update Zendesk ticket action not passing data

    Hello @Preeti Paryani Thank you so much ! I have tested the new action succesfully (IjU3NjUwNTZmMDYzMzA0MzU1MjY4NTUzNjUxMzM1MTYyNTQzMzBmMzUi_pc) and everything works fine now. Best wishes.
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    Update Zendesk ticket action not passing data

    Hi there, I did as instructed: Task history id: IjU3NjUwNTZmMDYzMzA0MzU1MjZlNTUzZDUxMzE1MTY0NTQzNzBmMzMi_pc Zendesk ticket id: 54317 Woocommerce order id: 54365 The task status is marked as success, but no data was passed to the Zendesk ticket.
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    Update Zendesk ticket action not passing data

    Hi, I just did as instructed: Zendesk dummy ticket is 54314, new manual Woocommerce order is 54364. I sent a test request for each action step. Everything OK except the "Update Zendesk Ticket" which apparently did not pass the data. Unfortunately I can't see any task processed in the task...
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    Update Zendesk ticket action not passing data

    Hello, thank you for your message. Sorry, I had not understood your explanation. I have 2 remarks: - I actually do not need to go through the action of searching the ticket in Zendesk, because I already have the Zendesk ticket ID in my Woocommerce trigger (in this case it's "Meta Data 2...
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    Update Zendesk ticket action not passing data

    Hello, thank you for your reply. I have mapped the ticket ID, but the data still doesn't pass through. As I mentionned, I do not have this problem with other Zendesk actions. The problem of data not passing through occurs specifically with the action "Update ticket". Please advise.
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    Update Zendesk ticket action not passing data

    Hello, the Update Zendesk Ticket action does not pass any data in existing Zendesk tickets. Strangely though, the task history does not record any failure. Other Zendesk actions I am using do work satisfactorily, such as: - Create Zendesk ticket - Custom Zendesk API request (Beta) - Add...
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