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Search results

  1. M

    Adding carriage return / Line feed to a Freshdesk ticket description

    Hi In creating a Freshdesk ticket, I have found that the description I have added in Pabbly Connect is going into Freshdesk without the carriage return and line feed. Searching in the forum, I saw someone mention using \n. Adding this to the end of each line hasn't made a difference. Does...
  2. M

    Freshdesk : Create contact requiring language and External ID

    It isn't an issue when creating within Freshdesk. I've raised a ticket with Freshdesk to explain how to resolve. Thanks for reviewing. Peter
  3. M

    Freshdesk : Create contact requiring language and External ID

    Hi Supreme, https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY1MDYzMTA0MzA1MjZjNTUzZDUxMzMi_pc It is the second Freshdesk action which is to create a new user. Thanks
  4. M

    Freshdesk : Create contact requiring language and External ID

    Hi I am trying to create a contact in Freshdesk. However, I have encountered errors with the language and external id. Neither of these fields are an issue if I create a contact from within Freshdesk. In the error message for language, it says "The multi_language feature is required to support...
  5. M

    IF THEN ELSE ENDIF

    Hi @Kunal Valuskar, I couldn't think what else to call them. In programming languages, there are modules. Whereby it contains code that allows the programmer to call upon at different points in a program. If you look at the flowchart I posted back on the 12 Dec 2022 20:11 on label 2, you will...
  6. M

    IF THEN ELSE ENDIF

    Hi @Kunal Valuskar Thanks for the fix. I guess Pabbly doesn't have the concept of workflow modules. I did see an email about a new enhancement that allows you to copy actions. Create one and then copy it to the other nodes. Regards
  7. M

    IF THEN ELSE ENDIF

    Hi @Kunal Valuskar I have done as you suggested and completed the steps as per my number 1 flowchart. However, i do not find any plus sign to amalgamate the two route forks back into the one main workflow to continue with the next steps. If I continue down Route 1 and add the further steps...
  8. M

    IF THEN ELSE ENDIF

    Hi @Kunal Valuskar Thanks for assistance. Maybe I am not understanding how Pabbly Router will work, or I haven't explained myself clearly on what I want to achieve. I have created a flowchart. The attached image has two flowchart images. On the left hand side, labelled 1, is what I want to...
  9. M

    IF THEN ELSE ENDIF

    I'm trying to work out how to have a conditional set up and then continue with other processing. Maybe a bit of pseudo code may help better describe what I'm trying to achieve. Search contact IF not found then create contact ELSE update contact ENDIF Search account (ie organisation) IF not...
  10. M

    FreshSales To Do sent to ToDoist : date mapping not correct

    Hi @Supreme , I don't remember getting an email notification about your reply. Yes, I was able to resolve correctly. Thanks
  11. M

    FreshSales To Do sent to ToDoist : date mapping not correct

    After seeing another post in the forum mentioning different formats for converting data I was able to insert and map the date to the required format.
  12. M

    FreshSales To Do sent to ToDoist : date mapping not correct

    I set up a connection from FreshSales to ToDoist to send all created To Do items from FreshSales to ToDoist. However, the due dates are being translated incorrectly. For example, in FreshSales the due date is 10 June 2022 (10/6/2022) and when it appears in ToDoist it becomes 6 Oct 2022...
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