Account upgraded, payment taken, but upgrade not active

[intuitivecook]

I have paid to upgrade my account, payment has been taken from my card, but upgrade not active in my account. No confirmation email either but payment shows on my card. Support chat not responding even though button shows 'we are online'.
I hesitated a long time to sign up and now this...

 

[Pabbly]

I have paid to upgrade my account, payment has been taken from my card, but upgrade not active in my account. No confirmation email either but payment shows on my card. Support chat not responding even though button shows 'we are online'.
I hesitated a long time to sign up and now this...

We have responded to your ticket -
#399132 Hi, I just upgraded my account. Payment has been taken from my card but I have not confirmation email and the upgrade is not showing in my account.

Please check it.