Action step Create a Dropbox folder doesn´t recognise existing folder, creates new

[PRPA]

Hi,

I have a workflow that is at one stage supposed to create a new folder in Dropbox.

In action step Dropbox:

1. Action Event = Create Folder
2. Connected to my Dropbox account
3. Folder path: /Quotes
4. Folder name: mapped from the previous step, for example "258").

The folder "Quotes" in Dropbox already exists and is a shared folder.

The issue is that when Pabbly gets the data, it does not create the subfolder 258 in the existing Quotes folder as it should.

Instead, it creates a new (unshared) Quotes folder and places the 258 folder in there.

So the workflow does work, but instead of placing the 258 fodler in the existing Quotes folder, it creates a new Quotes folder.
.
For folder path, the Quotes folder is right in the root of my Dropbox account, so for path I say: /Quotes.

The existing Quotes folder is a shared folder, I am the owner of this folder.

How do I get Pabbly/Dropbox it to not create a new Quotes folder, but to place it in the existing one?

Has it got something to do with the fact that the existing one is a shared folder? If yes, how do I place it in this folder even though it is shared?

Thanks.

 

[Preeti Paryani]

Hello @PRPA,

Could you please share the workflow URL where you're facing this issue? This will help us better analyze the scenario and provide you with the appropriate recommendations.

 

[PRPA]

Pabbly

connect.pabbly.com

 

[Preeti Paryani]

Hello @PRPA,

We attempted to replicate the issue on our end, and the folder is being created in the correct location without any problems.

To better understand the issue, could you please provide a short screen recording demonstrating how the process works at your end? This will help us analyze the discrepancy and assist you more effectively.

Additionally, please refer to the attached images below to see how we have configured the action and how the folder structure appears in our Dropbox account.