AI Assistant Related Help

Status: Open · Asked by Abhilesh Jha on · 0 views

Abhilesh Jha — Question ·
Account Email Address: [email hidden]
WhatsApp Number: 8802912345
PCF Consent: a:2:{s:3:"Yes";s:3:"Yes";s:2:"No";s:2:"No";}

I have created and enabled AI Chat Assistant and I have few queries/issues regarding the same:
1) It gets disabled many times on its own and have to re-enable it
2) Is there a way i can push the scheduled time for call (attached screenshot) to my calendar or set as reminder via pabbly connect ?

Abhilesh Jha — Reply ·

3) Also many times its enabled but doesn't replies to the chats, is there anything that I can do to resolve this? Attached screenshot

Attachments

3893cc4a-d382-482a-9ad7-a994df9087fd.png
aab11d07-15c9-425e-9cda-ae043841172d.png
Preeti Paryani — Reply ·

Hello @taxajca,

Thank you for reaching out.

The AI Assistant only gets disabled when the chat status changes, which automatically stops the assistant from responding. Could you please share a few screenshots showing the chat status under the General Details section so we can review this further

Regarding your second point, could you please reattach the screenshot you mentioned

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com
Abhilesh Jha — Reply ·

Screenshot for Point 2

For 1 got your point also this can happen when i make any changes to Chat Assistant's Knowledge Base?

Attachments

Screenshot 2025-10-29 at 5.23.26 PM.png
Preeti Paryani — Reply ·

Hello,

Regarding the AI Chat Assistant’s Knowledge Base, it should work fine after changes are saved.

For adding the scheduled call time to your calendar or as a reminder, you can create a workflow that triggers on a new message, checks if it contains a time, and then either sends you an email reminder or creates an event in Google Calendar.

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com
Abhilesh Jha — Reply ·

okay will try the same, thanks preeti

Back to all forum threads · Log in to reply