Another Broken thing ...

Status: Closed · Asked by Raymond St Clair on · 0 views

Raymond St Clair — Question ·
Here we go again! Another innacurate reporting of figures. I've waited 5 hours for the cron job to update this. 

I've cancelled my subscription. If you don't understand the need for up to the second pin sharp and accurate information for your customers to work with then I can't be your customer.

In my view my experience with Pabbly has been a shocking and disappointing one - I have spent more time being your fault finder, support agent and software tester than I have actually using the platform.

Nothing really works and the feature set is very poor.

So - I am done - I don't care if you respond to this or not - at the very least the owner of Pabbly should reach out to me to try and keep me on board but I know he won't because there is no excuse for the shoddy way this has been put together.

I'm back off to Brevo - everything works there - nothing is broken, everything updates instantly and support is brilliant and I don't get extra invoices from accounts (I've had 4 invoices for the same thing with Pabbly - more of my time taken up dealing with that!)
Raymond St Clair — Reply ·

How can I have 326 TOTAL subscribers when one of my lists has 503 subscribers in it.

Clearly nobody at Pabbly can do basic maths!

Screenshot 2026-07-25 at 12.57.58.png

Pabbly Support — Reply ·

Hi Raymond,

Thank you for your patience while we looked into this.

I wanted to share a few updates regarding your account:

  • Subscriber Count: We're glad to confirm that the subscriber total is currently accurate in your dashboard. Our technical team is actively investigating the root cause behind the reporting delay and discrepancy you experienced to ensure it doesn't happen again.

  • Invoices: We checked your billing records on our end and confirmed there is only 1 active paid invoice (STU-201499) for your Pabbly Email Marketing Monthly Plan - Tier 1. You have not been overcharged or billed multiple times. If you received extra email notifications or duplicate invoice receipts, please let us know so we can inspect your mail logs directly.

We completely understand your frustration regarding these technical glitches. Please let us know if there's anything else we can do to help support your account.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Raymond St Clair — Reply ·
I jut logged in

Here’s my subscriber count

289+27+1+265=582


Yet f you look at the attached image it says total subscribers 341!


I don’t what maths you were taught at school but even a blind man could see that this doesn’t add up.


Screenshot 2026-07-27 at 10.56.48.png


On 27 Jul 2026, at 06:14, Pabbly Support <support@pabbly.com> wrote:

Hi Raymond,

Thank you for your patience while we looked into this.

I wanted to share a few updates regarding your account:

  • Subscriber Count: We're glad to confirm that the subscriber total is currently accurate in your dashboard. Our technical team is actively investigating the root cause behind the reporting delay and discrepancy you experienced to ensure it doesn't happen again.

  • Invoices: We checked your billing records on our end and confirmed there is only 1 active paid invoice (STU-201499) for your Pabbly Email Marketing Monthly Plan - Tier 1. You have not been overcharged or billed multiple times. If you received extra email notifications or duplicate invoice receipts, please let us know so we can inspect your mail logs directly.

We completely understand your frustration regarding these technical glitches. Please let us know if there's anything else we can do to help support your account.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Pabbly Support — Reply ·

Hello Raymond,

Thank you for sending your Zoom details and for offering to jump on a call right away.

Unfortunately, our team is unable to join the meeting directly on Zoom at this moment. To ensure we connect at a time that works best and can assign the right technical representative to review this with you, could you please schedule a convenient slot using our scheduling link below?

👉 Schedule a Meeting

Once booked, we’ll be ready to review the segment sync issue with you directly. We appreciate your patience and look forward to speaking with you.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Pabbly Support — Reply ·

Hi Raymond,

Thank you for your patience while our technical team investigated this.

We identified the cause behind the discrepancy where emails showed as "In Queue" in your campaign reports despite being delivered by SMTP2GO.

Our engineering team has updated our system to ensure delivery statuses update properly. To ensure your account receives real-time delivery status updates moving forward, please update the webhook configuration on your SMTP2GO dashboard to point to Pabbly Email Marketing and test a dispatch.

Please check your dashboard and let us know if your campaign reports are updating as expected!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

Back to all forum threads · Log in to reply