Can we automate cart abandonment

Status: Closed · Asked by shubhangi on · 0 views

shubhangi — Question ·

Is it possible to send automated texts to users for cart abandonment via WhatsApp API?

Fagun Shah — Reply ·

If you're able to capture the mobile number of the customer and able to send it to Pabbly Connect then YES. If you are using Wordpress plugins for cart abandonment then ask their support if they support sending mobile number capturing and webhooks

If Yes, then setup Pabbly Connect webhook trigger URL in their system as webhook URL and you should be good to go.

Fagun Shah
- Automation Freelancer
- Let's Connect - https://www.facebook.com/fagun.shah.7/
shubhangi — Reply ·

I tried this and it's not working for me.
https://connect.pabbly.com/workflow/share/XBRQYlUCVDdQGlI4BEdUc1hMVlJUDQdjUEkHFVJdB38ESQR_VBUMZgtHWHoDRAFgA0pXPQFdAT0IHFFVUAYAc1VYVHtQT1YLBDdRFA1SAStcPg##

Firstly I am using a WP plugin called WooCommerce Cart Abandonment Recovery.

The trigger fails as you can see in the screenshot below and when I connect WATI to the action step, then too there is an error as you can see in the other screenshot. Please help me resolve this.

Attachments

Screenshot from 2022-09-01 18-33-06.png
Screenshot from 2022-09-01 18-32-57.png
PabblyMember4 — Reply ·

Hey @shubhangi

You have to map the params given inside your WATI template message. Kindly map the param, for now, I have mapped your name in it and tested this scenario and it works fine. Screenshot for your reference:-

You can also refer to the below video tutorial for mapping params, kindly see the 2nd part of the video.

youtube.com/watch?v=gmIMB49_fJM

Thanks
Kunal

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