Chatrace to WooCommerce Integration via Pabbly – Order Data Not Syncing Properly

[Kiddo]

Hi everyone,

I’m a beginner trying to integrate Chatrace with WooCommerce using Pabbly Connect. My goal is to create an order in WooCommerce whenever a customer places an order via Chatrace.

So far, I have successfully synced:
Customer email
Customer phone number
Customer address

However, I am facing issues with syncing essential order details, including:
Items (products ordered)
Quantity of each item
Product prices
Shipping charges
Subtotal amount
Total order amount
Currency

Current Setup​

• Trigger: When an order is placed via Chatrace.
• Action: Create an order in WooCommerce.
• Data is flowing correctly for customer details, but the order details are either missing or incorrectly formatted.

Issues Faced​

• The WooCommerce order is created, but it doesn’t contain the products and pricing details.
• I’m unsure how to properly map line items (products, quantity, and prices) from Chatrace to WooCommerce via Pabbly.
• Shipping costs and subtotal calculations are not reflecting correctly.

Request for Help​

• How can I correctly structure the product data (line items) in Pabbly to ensure WooCommerce receives all order details?
• Do I need to use a specific JSON format or array structure for line items?
• Any best practices or workarounds to make this integration work smoothly?

Would appreciate any guidance or examples from those who have successfully set up a similar integration.

Thanks in advance!

 

[ArshilAhmad]

Hi @Kiddo,

Please disable 'Simple Response', then click on 'Re-Capture Webhook Response' and place a new order. Once you have done so, let us know.