Combined Fields Have Lost Carriage Returns

[SheaOliver]

Hey Team,
Something has changed with my integrations with ActiveCampaign. I have a number of fields coming from a webhook that get formatted and then combined in Pabby into a single field to pass into ActiveCampaign.

Before today, the carriage returns (Returns or Enter Key) in the single combined field was represented by \n and the data was passed corrected into ActiveCampaign.

Now, where I have inserted a carriage return in Pabby, the system is inserting the letters nn.

You can see my combined field by going to https://connect.pabbly.com/workflow/mapping/IjE3NzYzMCI_3D, scrolling to ActiveCampaign Create Deal, and then scrolling to ContentStudio Book Pitch. My combined field looks like this:

Until this morning, when that field passed into ActiveCampaign, it look like this in Active Campaign:

NOW, when that field is passed into ActiveCampaign it looks like this:

You can see that it no longer inserts a /n for the carriage return, rather it inserts the two letters nn

I can see the change when looking at the Data IN and Data OUT for both of the Webhooks that I have running

PREVIOUSLY:

The Data IN for the Create Deal would look like this:

"Deal Fields 15 FieldValue": "An action-packed, fast-paced, medical thriller in which a deadly alien takes possession of a woman and begins turning crew members into zombies as it tears the space station apart.\n\nBBM_Book_URL\n\[email protected]. Sasaki\n@se_sasaki\nSAVING GRACE (Book Four in THE GRACE LORD SERIES) by S.E. Sasaki\n@\n#ScienceFictionThriller, #HumorousSpaceAdventure",

And the Data Out looked like this:

"Deal Fields 15 FieldValue": "An action-packed, fast-paced, medical thriller in which a deadly alien takes possession of a woman and begins turning crew members into zombies as it tears the space station apart.\n\nBBM_Book_URL\n\[email protected]. Sasaki\n@se_sasaki\nSAVING GRACE (Book Four in THE GRACE LORD SERIES) by S.E. Sasaki\n@\n#ScienceFictionThriller, #HumorousSpaceAdventure",


NOW IT LOOKS LIKE THIS:
Data IN:
"Deal Fields 11 FieldValue": "Dante Micheli walks into my life and turns it upside down. Heu2019s older with a body made to tempt me. I'm a pawn for him to use agaisnt his enemy. We go on the run hoping to live.nnBBM_Book_URLnn@Zoe Beth Geller Authorn@nItalian King by Zoe Beth Gellern@zoebethgellern#darkmafia #crimefiction",

Data OUT:
"Deal Fields 11 FieldValue": "Dante Micheli walks into my life and turns it upside down. Heu2019s older with a body made to tempt me. I'm a pawn for him to use agaisnt his enemy. We go on the run hoping to live.nnBBM_Book_URLnn@Zoe Beth Geller Authorn@nItalian King by Zoe Beth Gellern@zoebethgellern#darkmafia #crimefiction",

As I am looking at it, I can also see the apostrophes are being changed. Heu2019s (in the data above) is "He's" This field did come into Pabby correctly from the webhook. I verified in the History file Task ID - IjcxNTg0MzQ2Ig_3D_3D executed at Dec 13, 2021 09:15:07

I am not sure what is going on, but I need help!

Thank you in advance!!!

Cheers!
Shea

 

[Supreme]

Hey @SheaOliver

We looked into your concern and we have made some changes on our end. So now we would request you to try the same at your end.

Kindly let us know if that works for you.

Thanks

 

[SheaOliver]

It was working, but I am now getting the following error when Pabby attempts to input a Deal into ActiveCampaign

{
"HTTP Status Code": 200,
"Message": "The application processed the request but returned a blank response. Refer to the HTTP status code above for details."
}

Help?

 

[Supreme]

Hey @SheaOliver

Kindly contact the Active Campaign support team as the error is coming from Active Campaign API since the data has been sent to the API correctly from our end.

 

[SheaOliver]

Okay. I will contact them. Thank you.