Create a ticket in Helpwise

Not quite sure to understand the Helpwise integration.
Let's say I have an online form sending "name", "email", "message" of the customer.

How do I create a ticket in Helpwise like
FROM: "name"<"email">
TO: [email hidden]
SUBJECT: New Message
BODY: "message"

The current integration let me only send an email or create a customer, but I don't see a way to create a ticket directly.

Hey @phil

As we can check in Helpwise's API docs, they didn't provide any endpoint to Create a Ticket.

https://helpwise.io/developers/#endpoints

Hi, sorry for the misunderstanding.
For a "Ticket" I mean a conversation.
They provide an endpoint "Conversions/threads" to create a message/ticket for a customer.
https://punto-rosso.d.pr/KV5A2d

Hey @phil

We are currently looking into it and will let you know with an update soon.

Thanks!!

Hey @phil

In the Helpwises' API docs they haven't mentioned any endpoint to create the thread, they only have "List Threads" and the "Get Thread" endpoints.

Already contacted the Helpwise team, and they will add a hook to create a thread.
I'll keep you updated.