Create wave invoice sales tax issue

[Petram PVC]

Your Task History ID

workflow: IjU3NjUwNTY5MDYzZjA0Mzc1MjZmNTUzMzUxM2Ii_pc

Hello,

I am running into trouble trying to add sales tax when creating a new wave invoice. The issue is there are no sales taxes available to select in the sales tax field. When i try to refresh the available sales taxes in the drop down it hangs on loading. Alternatively if i try to map the tax manually it also hangs on sending a test transaction and saving. the page loads endlessly forcing me to refresh the page and loose progress.

Things i have tried / confirming:
1. I confirm i have sales taxes present in the wave sales tax settings - see below screen shot

2. I am aware that for wave to properly register the sales tax i need to reference the wave id for that tax. I have those IDs and confirmed their values by calling up existing invoices from wave by invoice number and checking the resultant tax ID that comes with the invoice data.

3. i have tried to refresh the fields and reconnect the "create invoice" action

4. I have tried to create a new connection to wave - all connections seem to be working as i can create the invoice without issue as long as i don't touch the sales tax field.

5. tried other browsers, clearing cache, refreshing browser, restart computer ect...

6. i have tried to create a wave invoice in a completely new work path.

There was a time this worked properly but seems to have broken in the past few weeks.

Any advice is appreciated.

Thank you,

 

[ArshilAhmad]

Hi @Petram PVC,

Could you please log in to your Pabbly Connect and Wave accounts in an Incognito tab, and then establish a new connection to see if that provides you with the Sales Tax ID?

 

[Petram PVC]

Hello,

I did as suggested but the outcome was the same; hanging on loading.

-in incognito mode in firefox i logged into pabbly connect and wave accounting
-i created a new connection. The connection works fine, i can test submit the create new invoice action without issue as long as i don't try to add a sales tax.
-no sales tax options are available from the drop down, refreshing the drop down leads to hanging. Manually mapping the wave sales tax ID also causes hanging.

Please advise.

Thank you,

 

[ArshilAhmad]

Thank you for this information. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[ArshilAhmad]

@Petram PVC, We have made some changes at the backend. 'Sales Tax IDs' are being listed now.