Customer Portal > Subscription > Cancel Subscription - text doesn't make sense

[Groff]

The text doesn't make sense on the Cancel Subscription Dialog. Can this text be changed by me or can it be removed?

I would like this section to be OPTIONAL, not REQUIRED and I would like to control what that text says.

Thank you!
John

 

[Groff]

@Satyabala Would it be possible to purchase the feature improvement needed here? Minimally, only the text needs to be removed and made optional. I don't require customers to provide a cancellation reason.

 

[Akanksha]

The team is discussing your feedback and we might just remove the text so the customers must not get confused.