Delay Step Doesn't Seem To Be Working

Status: Open · Asked by Niche Web Marketing on · 0 views

nicheweb — Question ·

Hello,

We have a workflow that was executed on May 17th and it went through the first batch of steps and then it hit a 12 day delay step so the next steps should have executed on May 29th, but we are now at May 31st and the next steps have still not executed. Could you please help me understand this? I put the task history below.

Thanks!

Arshil Ahmad — Reply ·

Hi @nicheweb,

Based on your Task History, we can see that the execution of this workflow was Stopped. Did you happen to stop the execution of this workflow manually?

nicheweb — Reply ·
Hi @nicheweb,

Based on your Task History, we can see that the execution of this workflow was Stopped. Did you happen to stop the execution of this workflow manually?

No I did not as we were waiting to check on how everything was going after the 12 day delay. I just checked the other task history for something we submitted on the same workflow and that one is fine and isn't stopped so maybe it was stopped on accident.

Is there a log or anything that shows when it was stopped?

Thanks

Arshil Ahmad — Reply ·

Please allow me some time to discuss this with my team. We will get back to you shortly.

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