dropbox trigger not working

[AIATAX]

Your Task History ID

https://connect.pabbly.com/task/history?filter_status=applied&filter_by_workflow_id=IjU3NjUwNTZkMDYzZTA0MzA1MjZjNTUzNDUxMzci_pc

i have created a workflow with dropbox as the trigger -

i have both created new files from scratch and copied files into the target folder despite waiting well over 30 minutes the trigger is not triggering

please advise

 

[Pabblymember11]

Hey @AIATAX

Can you please record a short video on how you have passed a file in the DropBox path? So that we can look into it and help you accordingly.

 

[AIATAX]

here is a video of the problem complete with a full 2 10 minute waiting periods for the files to populate and be able to trigger in pabbly

video1967887760.mp4

drive.google.com

 

[Pabblymember11]

As we can see from your video you are trying to run the video when you edit a file or modify a file as the trigger event doesn't work that way, so please note that the Dropbox New File trigger event is an event within Dropbox that allows you to automate actions or workflows based on the creation of a new file in your Dropbox account. Whenever a new file is added to a specified folder or directory, the New File trigger event is triggered, initiating a predefined action or series of actions.

For a better understanding, you can refer to the following video lesson -

(Watch the first part of the video)

 

[AIATAX]

if you actually watch the begining of the video you can clearly see that I am creating a file from scratch in the program and saving it to that drop box location. the file has a unique name that has never been in that folder before.

the 2nd part of the video yes, i did copy the file as a test to see if I could get the workflow to trigger.

BTW i have created 128 files in that folder since the claire edwards one was last saved on May 10th, so really as a trigger test it should be brining up any one of those other 100+ files

 

[Pabblymember11]

Hey @AIATAX

We have tried the same at our end and it is working, you may check the following short recorded video.

https://www.screenpresso.com/=0HE2g

 

[AIATAX]

THANK YOU FOR THE VIDEO, WHILE I WAS ALREADY DOING ALL THOSE STEPS, I DID NOTICE THAT THE VISIBILITY OF MY FILES WAS NOT THE SAME AS THE FILE YOU WERE WORKING WITH, I CHANGED SOME db SETTINGS AND NOW THE TRIGGER IS WORKING AS SUPPOSED TO