email pabbly parser not working

Status: Open · Asked by Nayana Vaity on · 0 views

Nayana Vaity — Question ·
Consent to Access & Modify: I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Dear team

Email Parser from pabbly not working

my workflow suddenly stopped working only capture initial confirmation message. later sent any message to [EMAIL][email hidden][/EMAIL] does not capture

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZmMDYzNzA0MzM1MjY1NTUzNDUxMzMi_pc

above is workflow. earlier it was working properly.

also timeout message is observed 2 minutes.

this is my observation

please fix it issue

Preeti Paryani — Reply ·

Hi @nayana,

We have checked your workflow, and it seems that the trigger has been waiting for a response for a long time.

We would recommend you try sending a test email again to the same Email Parser address and check whether the response gets captured there.

Also, could you please share a screenshot showing the Email Parser setup/configuration done at the source end That will help us investigate the issue further.

Thanks & Regards,
Preeti Paryani
Customer Support Associate
Pabbly.com

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