Error connecting Razorpay with Interakt.shop

[shivam]

Hey folks. I am trying to connect Razorpay with Interakt.shop. I want that whenever a payment is captured in Razorpay, a new user should be created on Interakt. But when I test the response, it shows this message (see the image below). I am not able to understand why is that? Can someone please help me solve thise problem?

 

[Arshita]

Hey @shivam

After editing the mapping of the "User Traits" field in your workflow, I have tested and confirmed that the workflow is now functioning correctly.
To avoid any potential issues in the future, I recommend that you complete the mapping of all the traits in your workflow, as I have already done for you.

Therefore, I kindly request you to capture the response again and check if the issue has been resolved.

 

[shivam]

Thanks for that. I have one question. I am not able to pull out the Name of the user from my webhooks for some reasons so I need to update the user's email ID only instead of Name, can I do that? Will it work properly if I do that? Or does it require the name of the user?

 

[Arshita]

Hey @shivam

Certainly, it is acceptable to use the customer's email in the "user trait" field instead of their name, and it will not result in any problems in the future.