Error : The action was not processed.

This email is to notify you that for the
workflow "Hubspot Contact is Updated to Platformly" , a recent task was not
executed due to following error -

Task History ID: IjIwNjM0NDEyMSI_3D

Step Name: Platform.ly > Update a Contact

Task Error Detail:

{
"status": "error",
"message": "The action was not processed."
}
Task History ID does not match with the actual id.

Kindly help how to resolve it.

Attachments

Hey @Ritik Madaan!

We have checked your task history and found that you are passing the email address of non-existing contact. That's why you are getting the error.

The email address should exist in your account for updating the contact.

Hi @chetaliparve,

Could you please provide me with the exact solution for this issue? As I am not sure how to resolve this issue.

Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.

Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.

Hey @Ritik Madaan !

We have created a dummy workflow in your account by the name "CLONE - [UF - Thrivecart to Platformly] ".

Kindly refer to it, as it will create a new workflow if it doesn't exist in your Platformly account, or will update the user if they are available.

Do check and let us know if this can work for you.

Hi there,
Could you please specify the exact steps like what to do if we get the deprecated error?

Hi there,
Could you please specify the exact steps like what to do if we get the deprecated error?