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Error : The action was not processed.

This email is to notify you that for the
workflow "Hubspot Contact is Updated to Platformly" , a recent task was not
executed due to following error -



Task History ID: IjIwNjM0NDEyMSI_3D


Step Name: Platform.ly > Update a Contact


Task Error Detail:


{
"status": "error",
"message": "The action was not processed."
}
Task History ID does not match with the actual id.

Kindly help how to resolve it.
 

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Chetali

Administrator
Staff member
Hey @Ritik Madaan!

We have checked your task history and found that you are passing the email address of non-existing contact. That's why you are getting the error.

The email address should exist in your account for updating the contact.
 

Subin

Active member
Staff member
Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.
 
Hey @Ritik Madaan !

Can you please confirm if you want to update and create a contact as well in your Platform.ly step?

As currently, we can see that you are trying to update the user.

But as per the above issue which you have received, it was not existing in your Platform.ly account.

Do let us know, so we can assist you further.
Yes I want to update and create a contact as well in the Platform.ly
 

Subin

Active member
Staff member
Hey @Ritik Madaan !

We have created a dummy workflow in your account by the name "CLONE - [UF - Thrivecart to Platformly] ".

Kindly refer to it, as it will create a new workflow if it doesn't exist in your Platformly account, or will update the user if they are available.

Do check and let us know if this can work for you.
 
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