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Facebook Lead Ad is not automatically triggering

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devwriter

Member
Your Task History ID
IjU3NjEwNTZkMDYzMjA0MzM1MjY0NTUzNDUxMzc1MTY2NTQzNCI_3D_pc
Recently noticed an issue from last week 24th of July with "Facebook Lead ads: New leads " event. Noticed that none of leads that hit facebook lead form are not catched by Pabbly workflow. I have approx. 30 workflows that stopped suddenly working.

None of Facebook settings or credentials has been changed.

Strange point is that when we hit "SAVE and SEND Test Request" it pull the last lead from Facebook account correctly. This happens if I do hit that button manually.

It has been expected that it will pull that after X mins that suddenly stopped working. Though it was working fine from last 6 months. Any idea what went wrong ? Anything changed from Facebook side ? or issue/Glitch with Pabbly platform.
 

devwriter

Member
Hello @ArshilAhmad

This is default behaviour, It usually doesn't show all forms once setup. To view all forms refresh the FacebookPage select field and then switch to other page and switch back, then it will show all forms.Dont know why this behaviour. Also I usually go to connection and select facebook stored connection again , that will reload the pages and form.

FYI : all forms are there and Usuallly all 30+ worflows and their forms does exist. I do confirm that form does exist.
 

ArshilAhmad

Moderator
Staff member
Please try using Facebook: New Lead (Instant) trigger event and see if this fixes the issue for you.
1690654420540.png



Kindly establish a New Connection instead of using an Existing Connection.
1690654592836.png
 

devwriter

Member
Tried same (New LEAD INSTANT ) but its throwing an below error


Res4 Statuserror
Res4 MessageEmpty data
Res3 Error MessageUnsupported get request. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api
Res3 Error TypeGraphMethodException
Res3 Error Code100
Res3 Error Error Subcode33
Res3 Error Fbtrace IdAqAUBrIQ2Q9EvTueJkjII66

if I do setup New lead integration work and manually pull last lead (automatic not working or pulling leads.)

Setup a testing workflow TESTING - FACEBOOK LEAD ADS
Task History ID - IjU3NjEwNTZjMDYzNzA0Mzc1MjZiNTUzZDUxMzE1MTZiNTQzNSI_3D_pc

Still leads not able to pull automatically
 

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devwriter

Member
Yes , New connection Made , connected the Facebook account connection with different connection name. Still same issue.
 

ArshilAhmad

Moderator
Staff member
Based on your Task History, your workflow appears to be functioning correctly now, and you are getting the lead from Facebook.
1690918647110.png
 

devwriter

Member
Not Sure how it pulled that. but When I have refreshed it still showing the error as well in workflow. Also we want to catch lead with "NEW LEAD" rather than "Instant Lead". For as of now, both type not working. FYI : Form is active
 

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ArshilAhmad

Moderator
Staff member
Implement the following steps on this workflow:

Please login to your Facebook and Pabbly connect account in an Incognito Tab, establish a new connection with your Facebook Lead Ads account.
1691089018885.png


1691089538258.png



Submit a test lead, and then click on 'Save & Send Test Request'.
1691090021191.png
 

devwriter

Member
Followed all steps and did fresh connection incognito mode browser , but still no leads hit in that. Forms are valid and pull manually if hit SAVE & SEND request.
 

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devwriter

Member
Any response from Moderator or Tech team . Production system is down as nothing working for facebook leads ads on account.
 

ArshilAhmad

Moderator
Staff member
Have you enabled 2FA for this account? If so, please disable 2FA, establish a new connection with your Facebook account, and submit a test lead.
1691614609312.png


Make sure you enable the workflow as well before capturing the dummy leads.
 

devwriter

Member
We have noticed that pabbly system started working after raising complaint on below ticket
Still not clear or explained what was the issue or recent changes brought some issue on pabbly platform.
 

ArshilAhmad

Moderator
Staff member
We haven't made any changes at the backend. The only changes that were made were specific to your account, which involved establishing a new connection in Incognito Tab and submitting a test lead.
 

devwriter

Member
Anyways all good for now. FYI : we have change connection on 1 workflow , beside that our all old connection for Facebook on workflows are working fine. Still not clear what cause that. but all good for now. Thanks.
 
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