Facebook Leads Ads Issue Updates

[Nivesh]

We would like to inform you about an ongoing issue affecting our Facebook Lead Ads integration in Pabbly Connect. Due to recent updates/changes on Meta's end, we are currently unable to receive new leads through the Facebook Lead Ads API.

What You Should Know:

1. No new leads are being pulled from Facebook Lead Ads at the moment.
2. Our team is actively monitoring the situation and working to ensure a swift resolution.
3. We will continue to provide updates on this thread as soon as we have more information or the integration is stable again.
4. We sincerely apologize for the inconvenience caused and appreciate your understanding and patience.

You can follow this link where Meta team will update all information about the same - https://developers.facebook.com/community/threads/539279861966705/


We will keep on updating the thread when we have more information.

 

[Nivesh]

Updates on Facebook Leads Ads Issue:

We were experiencing an issue where workflow runs were failing with the following error message:

Response:

{ "error": { "message": "User request limit reached", "type": "OAuthException", "is_transient": false, "code": 17, "error_subcode": 2446079, "error_user_title": "Ad Account Has Too Many API Calls", "error_user_msg": "There have been too many calls from this ad-account. Please wait a bit and try again.", "fbtrace_id": "Avr4zBjKj9pW80DV1lQfGUR" } }

This issue was affecting all users of the Facebook Graph API, including Pabbly Connect, and was preventing the retrieval of lead information.

We are pleased to inform you that the issue has now been resolved, and we can successfully fetch lead details. Please re-execute the "entire workflow" from the task history, and it should function correctly.

We appreciate your patience and support during this time. Should you encounter any further issues or have any queries, please don't hesitate to reach out to our team at [email protected].

Thank you,
The Pabbly Team