Facebook leads data are not received! Webhook response issue?

Status: Closed · Asked by Stypcio Skrypcio on · 0 views

Stypek — Question ·

Hello folks!

Need help with wired issue.
I was about to create fb leads ad -> google sheets workflow, but pabbly don't collect data from forms.
Poroblem is with each form but only in one page.

I send data via lead testing tool, and form form viewed after ad click.
All permissions on this page are ok - i can manage leads.
Other pages working well.

HELP!
Thank you <3

Pabblymember11 — Reply ·

Hey @Stypek

Kindly refer to the following video tutorial once and capture the real-time lead in the trigger response.

youtube.com/watch?v=zcF8Ilf1ZWE

Stypek — Reply ·

Thank you for answre @Supreme

I know how workflows works and how to setup them up.
Unfortunetely, leads data don't comming in even send real-tome lead.

Pabblymember11 — Reply ·

Kindly reconnect the Facebook Lead Ad trigger event and then try again.

Unfortunetely, leads data don't comming in even send real-tome lead.

Could you also provide the reference for this? That way, we can examine it and offer you appropriate guidance.

Stypek — Reply ·

Still doesn't work :/

I tried reconnect the FB Lead ad trigger, create new connections, cancel and adding permisions again.

Pabblymember11 — Reply ·

Kindly share the workflow URL in which you have tried the same.

Pabblymember11 — Reply ·

Can you please reconnect the trigger event once and then try recapturing the webhook response?

youtube.com/watch?v=Mn6RtwtWfQ8

Stypek — Reply ·
Solved!

The reason why pabbly doesn't receive data from Leads is so tricky.
Is all about permissions :)

I sholud have a worker role in my customer bussines manager to have access to crm and lead data.
When my (FB) company was a bussines parnter, accesess weren't sufficent.

Thank you @Supreme for support and patience.

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