facing problem in sending message from whatsapp

Status: Open · Asked by Nbfcadvisory on · 0 views

nbfcadvisory — Question ·
Task History ID: IjU3NjMwNTZlMDYzMjA0M2M1MjY5NTUzNjUxMzE1MTY0NTQzNCI_3D_pc
Facing pron
Arshil Ahmad — Reply ·

Hi @nbfcadvisory,

Please note that the 'Send Text Message' action event works only for customer-initiated conversations. Therefore, you won't be able to send a message directly if the customer hasn't initiated the conversation from their end.

Regarding the error you're encountering, according to this document, it appears to be related to the phone number being deleted from your WhatsApp Business Cloud API.
https://developers.facebook.com/docs/whatsapp/cloud-api/support/error-codes/

nbfcadvisory — Reply ·

So, any other way to communicate with my new leads through WhatsApp?

Pabblymember11 — Reply ·

Kindly use the "Send Template Message" action step instead of using "Send Text Message" since the end-user didn't start the discussion on your WhatsApp.

youtube.com/watch?v=XbHXn8-Q8ow

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