Format is not supported Instagram
Status: Open · Asked by Bananajuice2002 on · 0 views
Good morning Pabbly Community,
I was trying to automate my Business Instagram Account to post videos automatically everyday. I have an issue with the final step to publish a video. It says that the format is not supported which is clear issue. Even though I am using MOV or MP4 formats in the form of a link in google sheet, still the final step does not work. Do you know how to fix it? Here some photos:
https://drive.google.com/file/d/1nqEteGZG4GtPpyHq_Cs_6eBJkruL9pOy/view?usp=drive_link
https://drive.google.com/file/d/1kqdxemxrlsdrLpKuiRB0lIZrbRkCg4gM/view?usp=drive_link
https://drive.google.com/file/d/1l0_79ZTIQtVLPlVa7Qxz13Rt659pOpuQ/view?usp=drive_link
Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: arshil.ahmad@pabbly.com
Also, remember to revoke access once your query has been resolved.
Attaching a video for your reference:
Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: [EMAIL]arshil.ahmad@pabbly.com[/EMAIL]
Also, remember to revoke access once your query has been resolved.Attaching a video for your reference:
Done. Thank you.
I am unable to find your workflow. Could you please grant me access again?
Email: arshil.ahmad@pabbly.com
I added you again.
Hey @Bananajuice2002,
The error message you are receiving is from Instagram's end, and we don't have much information about the issue regarding the wrong video format. I would suggest you get in touch with Instagram's support to obtain a better understanding of this problem
Instagram requires quite a number of video parameters to be exactly as they define. I am attaching their API documentation for your reference
https://developers.facebook.com/docs/instagram-api/reference/ig-user/media
The issue is with Pabbly and you guys need to fix the integration with the Meta/Instagram API so that it works for your users who are paying you money for this service. You need to develop and fix the ongoing issue.