Freshdesk Integration

Status: Closed · Asked by Jon-Paul Hunter on · 0 views

JonS — Question ·

Hi there, I am trying to set up the integration between Freshdesk and Pabbly, so that Pabbly gets notified when a new ticket gets created in Freshdesk.

I have followed the guides, but nothing is coming through when I test it. It just stays on "Waiting for webhook response".

Please see screenshots. Thanks

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freshdesk3.png
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freshdesk1.png
JonS — Reply ·

I have had the following emails from Freshdesk (see 2 attached)

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fresh2.png
fresh1.png
Pabblymember11 — Reply ·

Hey @JonS

Please refer to the following video tutorial on how you can capture the webhook response from your Freshdesk account.

(Watch the first part of the video)

youtube.com/watch?v=wF6dYQu0ZRw

JonS — Reply ·

Hi @Supreme I have found the issue. for some reason it doesn't working using "Source" as a trigger. But I have used a workaround. Thanks for your help as always!

Pabblymember11 — Reply ·

Hey @JonS

Thanks for your confirmation.

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