GHL custom fields not passing from “Email Parser → Router” route (worked before, now incomplete data)

[Wmorkan]

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https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZmMDYzMTA0M2Q1MjZmNTUzMjUxMzMi_pc

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Hi Pabbly Team,


We’re seeing a regression in one of our production workflows. The flow was working fine, but today it started sending incomplete data to our CRM (Go High Level).


Workflow: “TAF – DriveTime Motors Integration”
Trigger: Email Parser (New Email Received)
Step 2: Router (Conditionally Run) → Route: “Subject: Lead: Request for financing (Multistep)”
Destination app: Go High Level (Create/Update Contact + custom fields)


What should happen (expected):
When a lead submits our website’s multistep finance form, the parser extracts all fields. The Router selects the “Subject: Lead: Request for financing (Multistep)” route and sends the mapped values to Go High Level so the contact is created with custom fields populated (e.g., Type Of Vehicle Looking For, Estimated Credit Rating, Date of Birth, etc.).


What happens now (actual):
Core fields (First Name, Last Name, Email, Phone) arrive in GHL, but several custom fields arrive blank even though the parser clearly captured the values and the Router route shows them mapped (see screenshots). Examples that arrive empty in GHL:

• Type Of Vehicle Looking For (e.g., “Car”)
• Estimated Credit Rating (e.g., “Good (650+)”)
• Date of Birth (e.g., “1985-10-19”)

Can you help me with this?​

 

[Preeti Paryani]

Hello @Wmorkan,

Thank you for sharing the details. Upon checking the recent task history, we noticed an error stating that some custom fields were not found. Could you please confirm if there have been any recent updates made to the custom fields in Go High Level?

If yes, kindly go to the workflow builder, click the “Refresh Fields” button, then click “Save” and send a test request. Please let us know how it goes after performing these steps so we can assist further if needed.