Google Business Profile Review Auto Reply Responds to the wrong reviewer.
Status: Open · Asked by Carlo The Computer Guy on · 0 views
Hello Team,
I'm hoping you can help with a workflow issue. When a new review comes in, the automated reply is being sent to the last reviewer, not the person who just wrote the review. The link of the workflow is below. I also attached a picture of the Google business profile.
Link to Workflow:
https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzMDA0MzI1MjY4NTUzMjUxMzAi_pc
Thank you!
Attachments
Hello @pcservices,
Upon checking, we noticed that a static value has been mapped under the Review Name field. To ensure the workflow functions correctly, please map a dynamic value from Step 1 instead.
For better understanding, please refer to the attached images:
Current Setup (using static value)
Recommended Setup (using dynamic value from Step 1)
Let us know if you need further assistance with this.
@Preethi once again, thank you for the prompt response. The changes have been made and will let you know if further issues later.
Best regards,
Hello @pcservices,
Sure, please monitor the workflow for some time and let us know how it goes.