How do I map Pabbly Connect to Reporter field in Jira Service Management

Status: Closed · Asked by RKasmani on Jan 20, 2023 · 0 views

RKasmani — Question · Jan 20, 2023

Hi,

How do I map Pabbly Connect to Reporter field in Jira Service Management? I'm using Google Forms. User's Name is always mapped as "Request participants" instead of "Reporter" in Jira. Kindly help. Thanks.

Pabblymember11 — Reply · Jan 20, 2023

Hey @RKasmani

In the action step, you need to pass the customer ID by toggling the map button which you can create the users first with the help of the "Create Customer" action step.

Helen Dang — Reply · Feb 21, 2023

Hi everyone,
I received an error message (Sorry, but the following usernames could not be added as participant to this request: qm:56d318fc-e04f-4930-b039-95669c11ca95:8dd2dee9-9e84-4791-b8ad-85fcdd8de664).

How can I link customer to Reporter field in Jira Service Management.

Please advice. Thanks.

Pabblymember11 — Reply · Feb 21, 2023

Hey @Helen Dang

Kindly use the "Get Service Desk Customer" action step to get the customer Id which you can pass in the Customer Id field.

Back to all forum threads · Log in to reply