How to delay days?

[Clicknamics]

hello, how to setup a workflow that will trigger my SMS workflow 3 days before the event from my calendly bookings? This my workflow https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZlMDYzNTA0MzQ1MjY4NTUzMzUxM2Ei_pc

 

[Fagun Shah]

Similar logic is showed in this video -

 

[Clicknamics]

hello @Fagun Shah what if I want my SMS to be delayed for 3 day, 2 days, 24 hours, 12 hours, 1 hour before the event, that means I will add delay action and time formatter subtract time each? Is it possible to only add 1 delay action that will cover all the SMS delay I want?

 

[Fagun Shah]

For that you need to use Routers for each delay.

 

[Clicknamics]

@Fagun Shah is this setup will fire? Example the booked date is Jan.30 2025 and the event date is Jan. 31 2025 and if -3 days is Jan. 28 2025? Because Jan. 28 2025 is past already?

 

[Preeti Paryani]

Hello @Clicknamics,

The workflow you're concerned about will indeed get triggered. However, due to the Delay Until step, which is set to delay until January 28th due to which your workflow will get paused since that date has already passed. As a result, the workflow could not proceed further.

Moving forward, the workflow will function properly for your future meetings. In this case, both the Booked Event Date and the Delay Until date need to be in the future for the workflow to run as expected. If the date passed in the Delay Until step has already passed, the workflow will pause at that step.

I hope this clarifies the situation. If you need further assistance, feel free to reach out!

 

[Clicknamics]

@Preeti Paryani Paryani any work around for this workflow to work? If we set the SMS inside Calendly, the 3 days before the event will work however we have already app that is doing our SMS that's why we setup in Pabbly. I am not sure what best option to make this work, please check this new workflow I set up and I follow what the process on the second video above using router https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZlMDYzNTA0MzY1MjY0NTUzNjUxMzUi_pc

 

[ArshilAhmad]

In your case, only the routes with passed dates will stop at the Delay step. For the other routes, the messages will be sent if the Delay step in those routes contains a time that has not passed.

 

[Clicknamics]

hello @ArshilAhmad the sms fires on the 12 hours and 1 hours before the event. However I notice that different calendar users sending SMS at the same time and I only register to the calendar of specific users, how to solve this?

 

[Preeti Paryani]

Hello @Clicknamics,

Apologies, but we need some clarification on your concern. Could you please elaborate on the exact use case you're trying to achieve? This will help us assist you more effectively.

 

[Clicknamics]

@Preeti Paryani We have 2 users on our calendly account "User A and User B" this users has different SMS, now when someone registers to user A calendar they receive both SMS from user A and user B when instead they will only received SMS from user A.

 

[Preeti Paryani]

Hello @Clicknamics,

To achieve this, you can add a router to your workflow that filters by the username or user ID. However, as we see that you've already set up a router with a condition checking for the user, we noticed that you're using an OR condition, where both conditions are separated by the OR operator. We recommend switching to the AND operator, which will check for both the date and the specific user. This way, only the message for the relevant user will be sent.

I hope this makes sense! Please try updating the router with AND conditions and let us know if that works for you.