How to rerun a Google Docs document creation step when it returns "Internal Error?"

JeffreyYu · Jun 22, 2024

Hi Pabbly,

I'm wondering how I can rerun a Google Docs document creation step when it returns a internal error. I've attached a screenshot of this below. The problem is that the step returns Success when it should return Failure, so Pabbly's automatic re-execution for failed steps doesn't work here.

Since I have 8 of these steps, it seems like a hassle to create another Router after this step runs, testing if an error code was returned. After all, what if Google Docs is just down for a few seconds, enough where any immediately following Google Docs step run also return an internal error?

I'm wondering thus if Pabbly could return Failure for these situations, so that the automatic re-execution gets fired. Thank you!

Jeff

ArshilAhmad · Jun 23, 2024

Hi @JeffreyYu,

Please allow us some time to look into this concern. We will get back to you with an update soon.

JeffreyYu · Jun 24, 2024

Sure, sounds good!

JeffreyYu · Jul 17, 2024

Hello! Do you have any updates on this?

Pabblymember11 · Jul 17, 2024

Hey @JeffreyYu

Apologies for the delay. Resolving this issue may take some time, but rest assured, we will inform you as soon as there is an update from the technical team.

JeffreyYu · Jul 17, 2024

Got it, thank you!

JeffreyYu · Sep 26, 2024

Hello! I'm following up on this thread. Today, I got a similar error from Pabbly Connect (pasted below). How can I set up Pabbly Connect to catch these errors?

Here is the task ID: IjU3NjUwNTZkMDYzNTA0M2Q1MjY1NTUzMTUxMzA1MTZiNTQzMjBmMzIi_pc

Code:

&lt;!DOCTYPE html> &lt;html lang=en> &lt;meta charset=utf-8> &lt;meta name=viewport content=&quot;initial-scale=1, minimum-scale=1, width=device-width&quot;> &lt;title>Error 502 (Server Error)!!1&lt;/title> &lt;style> *{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) 0}}@media only screen and (-webkit-min-device-pixel-ratio:2){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat;-webkit-background-size:100% 100%}}#logo{display:inline-block;height:54px;width:150px} &lt;/style> &lt;a href=//www.google.com/>&lt;span id=logo aria-label=Google>&lt;/span>&lt;/a> &lt;p>&lt;b>502.&lt;/b> &lt;ins>That’s an error.&lt;/ins> &lt;p>The server encountered a temporary error and could not complete your request.&lt;p>Please try again in 30 seconds. &lt;ins>That’s all we know.&lt;/ins>

Preeti Paryani · Sep 26, 2024

Hello @JeffreyYu

It seems to be a temporary error from the Google Docs API's end. If you want this task history to get executed you can go to the history and filter using the concerned task history ID then click on the task history ID > click the Re-execute dropdown > Select Entire workflow.

JeffreyYu · Sep 26, 2024

Hello! Yes, I'm aware I can re-execute the task history. My question though is, how can we have Pabbly Connect detect if this particular response is returned, and mark it as an error? Pabbly marks it as a successful execution even though the message says its an error. Thus, the only way I've learned these errors exist is because our staff have been saying that the google docs sometimes haven't been created successfully.

Preeti Paryani · Sep 27, 2024

Hello @JeffreyYu

We have escalated your concern to our technical team, kindly allow us some time to work on this and we will update you as soon as we make any progress.

JeffreyYu · Oct 3, 2024

Hello, following up on this thread! I know the best long term solution would be to catch this type of response and then treat it as a Pabbly re-execution error.

However, I'm wondering if there's any temporary solution I can put in place instead for now? I considered putting a Router, but the issue with that is that if the first iteration fails, then there would only be one opportunity for a re-running of the function call. And if the second function call fails, then there's no way I would know since it's marked as a success.

Is there any way in Pabbly connect to manually throw an Exception if, say, the google doc step doesn't return a "Text Replaced" or specific output? That way, I could be notified and then manually go in and re-run it.

Preeti Paryani · Oct 3, 2024

How @JeffreyYu

You can add a router to filter if the Google Doc step throws an error and add a subsequent Gmail step to send a mail to your Email ID regarding the error. In this way, you will notified and then can re-execute it manually.

JeffreyYu · Oct 3, 2024

That's the thing though -- when this error message happens, it DOESN'T throw an error. And also, the router approach I mentioned above has the aforementioned flaw / lack of scalability.

Preeti Paryani · Oct 3, 2024

Hello @JeffreyYu

Our team has made some changes to capture the server errors in Google Docs as errors in Pabbly Connect. Can you please check it at your end if it's working fine for you?

JeffreyYu · Oct 3, 2024

Thank you so much Preeti! It's a little tough to replicate the error since it's so sporadic, but I will keep an eye out on whether my staff encounter issues with Google Docs in the next few weeks. If they don't, then this issue is fixed!

Preeti Paryani · Oct 4, 2024

Hello @JeffreyYu

Thanks for your response.

Please let us know if you further face the issue.

How to rerun a Google Docs document creation step when it returns "Internal Error?"

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