How to send response over URL? Webhook? API?

[sunstorm]

Hi Team

I am trying to figure out if Pabbly can be used to return a particular response when called from within Exotel call flow applet. Please look at the image below.

What I am looking for is to "trigger or call" a flow in Pabbly by keying in the (Primary) URL in Exotel applet as mentioned in above image. And then be able to lookup a Gsheet through an action and return back with a particular phone number in the same URL to Exotel. Here's Exotel's API Doc regarding the same https://support.exotel.com/support/...088074-working-with-connect-applet-dial-whom-

Is this possible to implement through Pabbly in any way?

 

[Preeti Paryani]

Hello @sunstorm,

The use case you are trying to achieve appears to be possible. You can set up a workflow in Pabbly to retrieve the phone number based on your account details. To do this, you can use the Webhook by Pabbly trigger and add the generated webhook URL under the Primary URL field in Exotel’s applet.

You may refer to the tutorial video in the Exotel documentation you provided to better understand how to add the URL. We recommend testing this setup on your end, and if you encounter any issues during configuration, please share a short screen recording of your setup, and we would be happy to assist you further.

 

[sunstorm]

Hi Team

Thanks for the revert. This webhook approach is partially working. It is triggering the flow is Pabbly. I had tried this approach in this flow https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZlMDYzZjA0MzQ1MjZjNTUzZDUxMzQi_pc

However, I couldn't figure out how to configure the response. The response needs to be as per below https://support.exotel.com/support/...088074-working-with-connect-applet-dial-whom-

 

[Preeti Paryani]

Hello @sunstorm,

You can use the Number Format: Format Phone Number action to convert the phone number into the E.164 format. Please try this step to obtain the required format. If you encounter any further issues, feel free to reach out, and we’ll be happy to assist you.

 

[sunstorm]

Hi Team

Thanks for guiding how to format the number but that is not the main issue. The main issue is how do I return this number as a response to the incoming trigger (webhook url in this case). Kindly guide me.

Here's the workflow URL for your reference https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZlMDYzZjA0MzQ1MjZjNTUzZDUxMzQi_pc

 

[Preeti Paryani]

Hello @sunstorm,

You can use the Data Forwarder feature in Pabbly Connect to forward the data back to the source. This should allow you to send the formatted number as a response to the incoming trigger (webhook URL).

Please try this and let us know if it works for you.

 

[sunstorm]

Thanks for the response. I deployed an alternate solution through Google Appscript yesterday but might try this out in future.

 

[Preeti Paryani]

Hello @sunstorm,

Sure! Thanks for the update. Let us know if you need any assistance in the future.