how to send sms after the customer close the checkout page .not when shopiufy create the checkout page

[qvrllc]

i made a workflow to send sms abondcart message. but it send message when customer create the checkout page. how to fix it

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[Supreme]

Hey @qvrllc

An abandoned checkout (also called an ‘abandoned cart’) occurs when a customer adds an item to their cart and doesn’t follow through with a purchase.

So, if the user does the checkout page and later doesn't go for the payment then after a certain number of minutes Shopify will send the trigger response.