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How to setup email to WhatsApp notification

mayumi

Member
How can I setup a trigger where when a new email is received, a text notification will be sent to WhatsApp that there is a new email?
 

Supreme

Well-known member
Staff member
Hey @mayumi

You can use the Email Parser trigger event to parse the email and its attachments in the trigger response.


Note - The Email Parser response has a storage limit for attachments, and it's set to 48 hours (2 days). After this period, the attachment file is automatically and permanently deleted from our server.
 

mayumi

Member
Hello,
I am unable to get it to work.
 

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Supreme

Well-known member
Staff member
Hey @mayumi

Kindly use the "WhatsApp Cloud API: Send Template Message" action step rather than the "WhatsApp Cloud API: Send Text Message" action step, it is because the end-user has not initiated the conversation with your WhatsApp. In such cases, you must use the "Send Template Message" action. This applies until the user starts a conversation with your WhatsApp.

 

mayumi

Member
Hello,
I'm getting this error now: (#33) The requested phone number has been deleted.
I'm logged into my whatsapp account so it's not deleted.
 

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  • FireShot Capture 3558 - WhatsApp - Pabbly Connect - connect.pabbly.com.jpg
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mayumi

Member
I did everything from the beginning and I got the flow to work but I'm not getting the messages on my WhatsApp.
I blurred out the phone number but my whatsapp number is on the fields.
 

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Supreme

Well-known member
Staff member
It appears that you might have made some changes to your WhatsApp Cloud API account or your connection needs to be updated.

So, can you please make a new connection and share the screenshot of the template dashboard if the issue still persists?

 

mayumi

Member
It's good now.

FireShot Capture 3568 - WhatsApp - Sirena Tours - Pabbly Connect - connect.pabbly.com.jpg


But I am still unable to receive the email message alert in my WhatsApp account. Is it because of the Missing valid payment method?

FireShot Capture 3567 - (1) WhatsApp Manager - business.facebook.com.jpg
 

Supreme

Well-known member
Staff member
But I am still unable to receive the email message alert in my WhatsApp account. Is it because of the Missing valid payment method?
Regarding to that, it is recommended to contact the Meta support team, as they may assist you in understanding their options.
 
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