I never receive new subscriber emails to alert me I have a new subscriber from Pabbly Subscriptions

Status: Open · Asked by Tiny Goat Small Batch Coffee Roasters on · 0 views

Tiny Goat Small Batch Coffee Roasters — Question ·
Why is it that when a new subscriber signs up, I am always the last to know - and my customers end up being angry at me for not fulfilling their first order - or even knowing that they ever subscribed.

Again - I found out today that I have a new trytinygoat.com subscriber through Pabbly, yet I was never sent a "new subscriber" email from Pabbly to alert me? This has happened with every new subscriber - and this is NOT OK. When a new subscriber signs up, as the owner, I need to know about it so I can fulfill their order. I keep having this same problem. I get all off the spam emails from Pabbly trying to sell me something else, but never get my new customer subscription emails which is the only Pabbly product I need to receive emails for.

What can be done so I finally start receiving these emails?

Also, subscription customers keep complaining that they can never get into their portal, and I never know what to tell them. Why is it so hard for my customers to access the Pabbly subscription portal for trytinygoat.com ?
Tiny Goat Small Batch Coffee Roasters — Reply ·

In the past, at least on 2 separate occasions, I have asked Pabbly to change my account email from [email hidden] to [email hidden] - thinking this would help me to finally start receiving email to alert me of a new subscriber. I was promised by Pabbly that someone would change this for me, yet 3 months later, I see no one at Pabbly ever changed it. WHY was this never changed? If someone at Pabbly had done what they said they would do, I would have started receiving new subscriber emails. WHY DID THIS NOT HAPPEN?

Pabbly Support — Reply ·

Hello there,

Thanks for contacting us.

I would like to inform you that all the emails related to Pabbly Subscription and Billing software are sent to the only admin account email address. Kindly check Settings-> Email Notification that all the events are active so that you receive an email for every event.

Further, to get the account email address changed, you need to send an email change request to support@pabbly.com, as email change requests require authentication through email acknowledgment, and such requests are not handled via the Forum.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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